"I have dined at this restaurant several times in the past and always had a good experience. However, my most recent experience has made me decide never to return. I placed a takeaway order through their website at 6.15pm with a delivery time of 6.50pm. By 7.20pm, my order had still not arrived and after trying to call the restaurant multiple times with no answer, I finally got through. I was told to call a different number, which I refused to do. When I asked about my order, I was informed that the machine was broken and they had no intention of fulfilling it. They had still charged me for the order and were accepting online orders despite knowing about the issue for days. The staff were incredibly rude and unapologetic. I was told I would receive a refund the next day or maybe sometime the following week, which made me lose all trust in their word. Overall, this experience has left me extremely disappointed and I do not expect to receive my refund anytime soon."
