"Afternoon Tea for 2 at 12:15pm We made a booking, paid a deposit and it was confirmed again the day before with an email. When we arrived the manager said he knew nothing about our booking, so nothing had been prepared. He apologised, and kept apologising. We were very disappointed as this was our first catch up in 8 years! The manager then went into the kitchen. When he came back he said could we wait for an hour while they prepare. He said there was a party of 50 people to cook for too. It was too late to go anywhere else. He placed us in a quieter area, offered us tea/coffee. We chose 1 tea and 1 black Americano. They came with 2 teas! Took one away and eventually arrived again with a coffee. The tea was not nice so it didn’t get drank. We ended up having to move to a different table as the smell from the accessible toilet absolutely stank when the door was opened. Eventually our food arrived. It was awful! The cheese sandwich bread was hard, the bacon sandwich was not that enjoyable, the chicken one was also not nice, the sweet potato one was horrible, soggy and looked awful. The scones were dry, clotted cream looked like it had seen better days. The small dessert ‘thing’ in a shot glass was disgusting, the cream ontop had already slid off onto the plate. The only nice thing was the very small chocolate brownie. We complained, the staff on the tills were actually very lovely and tried to help us over and over. Not their fault. They tried to reduce to bill, but not with much success. Only taking off £2 each! Then we reminded them that we’d paid a £10 deposit on booking, then they checked and said oh yes! (So there was a booking in our name after all! we were so fed up by then we just paid under protest and left. all in all it was an absolute farce. We both put all this info on their online feedback form, which promises to reply within 72 hrs. We have not heard anything back and it’s been 10 days now! We certainly would never recommend this place, especially Afternoon Tea. Appalling!"
