"Booked for our daughter’s dinner celebration. Started badly with a surly welcome from the lady (R) at the front desk. When we asked for a change of table so we could sit at the window (which we had requested and confirmed several weeks prior) she begrudgingly “allowed” us to move. That really set the tone. My wife ordered an Aperol Spritz reiterating that she wanted Soda water. An Aperol Soda arrived. When we flagged that we had ordered an Aperol Spritz, Rebecca told the barman to “just throw a Prosecco in there”. We then overheard her conversation with the barman, very clearly discussing how my wife was “another difficult one” and from that point she didn’t come near us. The atmosphere was tense and unwelcoming to say the least. The rest of the staff were extremely professional courteous, attentive, and friendly and our food was equally good. The squid starter was light and extremely tasty, with a hint of chilli heat. Our main courses (prawn risotto and lamb ragu tortellini) were generous, well seasoned and tasty. The wine (Alvarinho from Portugal) was crisp and well priced. Much as we enjoyed the food, and the service from most of the staff, this is not the first time we’ve had a poor experience with front of house here . And from some of the other people we’ve shared our experience with, they have similar feedback. Take note Rebecca the rest of your staff are showing you how to do it."
