Charlie's Bistro Lounge

Tlc Coffee House

➤ 18C Crawfordsburn Road, Ards, United Kingdom

Menu • Cafe • Coffee • British • Breakfast

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"I booked a large table weeks ago before refurbishment for 10 -15 people so expected to arrive and find table reserved. No table was reserved. Was offered tables in an adjoining room. Ok decided to accept that. After ordering we were served with cups with no saucers or carry out cups!!!! Not good enough. Some ladies had to go up to servery and request their scones etc. All in all for some of us who frequented the cafe often we are disappointed at the new lay out. Too noisy due to lack of soft furnishings to absorb sound and certainly no privacy. Like a school canteen for 5 year olds. You may have catered for the congregation but at the end of the day you are running a business to boost church funds. May revisit the cafe but please address these issues."

19 Coffee House Bistro

➤ 150 Crawfordsburn Rd, Bangor, United Kingdom

Menu • Irish • Coffee • British • European

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"A huge thank you to Suzie and Hannah for hosting our wonderful volunteers for afternoon tea on Sunday! Everything was incredible—from the table setting to the service and the food, it was all outstanding! We brought the leftovers to the office today, and everyone was amazed by how delicious it was. As a family, we often dine at 19 and have never had a bad meal, so we knew this was the perfect choice. It seems we’ll need to bring the staff here too! Thank you so much, Pam."

Bull And Claw

➤ 18 Frances Street, Newtownards I-BT23 7DN, United Kingdom

Menu • Sushi • Cafés • Mexican • Fast Food

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"I visited the restaurant to celebrate my parents' birthdays with our families. We opted for the Sunday menu, which offered three courses for just £24—a great deal! The food was quite good, particularly the seafood chowder, turkey, ham, and sticky toffee pudding. I have no complaints about the food. The service was cheerful and friendly, although it was a bit slow from the time we ordered until our starters and mains arrived. We were seated at the front, near a large refrigerator they had placed at the end of the bar, which unfortunately obstructed the view of the restaurant. Overall, the older guests were happy, and I would definitely consider returning."

Romas

➤ 4 Regent Street, Ards, United Kingdom

Menu • Pub • Steak • Irish • British

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"NO SAFE PROCEDURES IN PLACE FOR SEVERE ALLERGY SUFFERERS Start with the worst a mum of two (toddler and baby) attended in our party and informed serving staff that both have dairy allergy when ordering our food. The mum is a breastfeeding mum (on holiday) and has been avoiding dairy in the time spent with us so as not to pass diary onto her baby through her breast milk. The toddler cannot take dairy now that she is on solid food. Unfortunately for us, the vegan meal was served with carrots tossed/cooked in butter, (which in itself should not have occurred given this was ordered as part of a vegan meal), but which was only noticed at the end of the meal after the toddler started to break out in hives. Having been spoken to separately by waiting staff, chef and management, the only recompense was apologies and 20% off the food bill. The serving staff said a note had been made on the docket and the chef said he had been too busy to notice note this was a Tuesday evening at 5.30 and the restaurant was only about half full. Words are cheap and had the toddler suffered a severe reaction that may have required ambulance attendance, the 20% off the food bill would have done little to recompense our family. Thankfully the parents were quick to administer medication. We recommend that the restaurant respond to this review about how their procedures are to be changed to ensure someone else does not suffer more seriously than we did. Thankfully the parents had the correct medication and epi pen with them. The attitude and culture to responding to this incident was all wrong. By consequence, the kitchen is at worst negligent and disrespectful and at best, careless. I would not trust this kitchen with taking adequate respect over anyone's food allergies, intolerances or avoidances, particularly as the vegan meal was served with butter. Food 1* due to the above and while some of us enjoyed our food around the table, the vegan option was noted to have little taste from the vegetables. Service 3* waiting staff attentive and polite, but again didn't seem trained on how to handle our incident and were keen to pass the blame of communication to the kitchen. Atmosphere 3 nothing notable. We were escorted to a comfortable set of tables for our party size, but we left feeling angry and let down by the response and lack of consideration for our allergy sufferers."

Chef And Manager

➤ 23 High St, Ards, United Kingdom

Menu • Steak • Coffee • European • Vegetarian

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"I found myself in the chef and manager a few times and I wonder why I can't say I'm eating here all the time. it is easy to be seduced by the larger restaurants in the region that shouted for their attention, but I find this dining shop to have a warm and ambiente most lacking, and this is certainly created by veronika and the personal and their quiet, inviting arrangement. the always lovely chef of cuisine almost always turns out his head with real smiles and nods and you just don't get that very often. Relaxing and simply enjoy sitting, eating is always tasteful, the menus well thought out and creatiw and the presentation deliciously inviting. ideal for business, family or intimate meals, I recommend that you make the effort or travel and sink into a beautiful culinary experience."