"At our table, we noticed that the adjacent table received STK's signature bread right away, while we hadn’t even been offered any. After ordering drinks, we waited about 10 minutes before our waiter came over to ask how everything was. My husband mentioned that we were still waiting for our drinks, which arrived shortly after he asked.
We ordered our meals, and my husband chose the calamari starter, which was impressively large. We both opted for steaks. As we were enjoying our conversation, another couple seated nearby received their bread and dip almost immediately. This made me wonder if we had been forgotten, so I asked a staff member if we had missed out on something.... we were indeed overlooked, but thankfully the bread came shortly after.
Once our food was finally ready, it was delivered by a different waiter (a runner) to a table next to us and just left there instead of being brought to us. After a while, we managed to get another waiter’s attention to bring our food over.
When our meals did arrive, they were quite nice. The asparagus was good, and the truffle fries were delightful—hard to go wrong with deep-fried fries, really. After finishing our meals, we had empty plates in front of us for about 20 minutes. I wanted to order a warm cookie, but at that point, I had lost interest in what was meant to be a special meal, and we just wanted to return to our suite.
When we finally asked for the bill, it seemed they were aware we weren't completely satisfied. The bill was £140 after a discount (I had opted out of the optional service fee of £17.50), but we were actually charged £152. I didn't bother to argue about it.
For a restaurant that prides itself on its service, we expected much better."
