"Have eaten at the Thai Orchid many times, the food and service has always been excellent. However, today was very different! We booked a table for lunch and had an emailed confirmation several days ago. After a mile drive, we arrived at the restaurant...at the agreed time to find the door locked and lights off. Knocking the door brought a man who said they wern't open despite our booking. He closed and locked the door not very professional! Some minutes later, we managed to attract the attention of a lady who turned out to be the chef. She was far more polite than the previous man, contacted the owner, who, from the conversation didn't seem to care. The chef said we could go inside, but she said she didn't know how to turn on the lights and said several times she couldn't serve food. Needless to say, we walked away. A real pity to be treated in such an unprofessional way by the restaurant; you have to do better. We will not be returning!"
