Sausage, Chips And Beans
Terrace Cafe

Terrace Cafe

Madeira Road, Plymouth, United Kingdom, PL1 2JU

Cafe • Cafés • Pizza • European


"I have been a regular at The Terrace in Plymouth for some time, drawn in by its beautiful views and great service in the past. However, my recent visit left me extremely disappointed and unsure if I will return. It was evident from the beginning that changes had taken place since my last visit. The staff appeared disinterested and unhelpful, seemingly ignoring the customers. Ordering drinks was a challenge, and the service was painfully slow. Despite prepaying for our meal, it took an incredibly long 1 hour and 20 minutes for our food to arrive. After waiting for 45 minutes, we were informed that they had run out of chicken, which should have been communicated earlier since our order was prepaid. When the food finally arrived, it was a disaster. My £18 burger was dry and burnt, with the bread falling apart. My partner's £16 scallop dish was also disappointing, with only five small scallops served (no sides either!). To make matters worse, I heard complaints from other tables nearby. The unapproachable manager seemed to be having a bad day, but that is no excuse for neglecting customers. Additionally, there was only one toilet which led to a long queue. Given the decline in service and food quality, I believe some form of compensation is necessary. I hope the management addresses these issues promptly to regain the standards that once made The Terrace a enjoyable place to dine."