Seared King Scallops
Galu Grill

Galu Grill

30 Norkway Surrey Banstead, Surrey SM7 1PB, United Kingdom

Pizza • Cafés • Seafood • Fast Food


"I visited my elderly Mum today, she suggested going to the Derby Arms for a roast dinner as she'd eaten there recently with my sister. However they were fully booked, so I looked online and found Galu. The reviews were great and my Mum has only ever heard good things from friends and neighbours. So I called and booked for 12:45 Sunday 21st Jan 2024. We were both pleasantly surprised to see roast dinners on the menu ... Mum order lamb and I ordered beef part of their set menu. When the dinners arrived, you could see straight away that the lamb was Very Fatty (not even crispy) when my my tried eating it, it was both tough and chewy! As for the beef, this was cooked ok and edible, although I asked for the beef to be medium, but it was more well done. The waiter came over to ask if the meal was ok, I highlighted how the lamb was... the manager then came over and offered my Mum a slice of beef to compensate, bearing in mind she ordered lamb. Mum subsequently found that some of her roast potatoes were hard inside! I finished my meal, but could see Mum really didn't enjoy hers leaving a substantial amount on her plate, and having tried her lamb it really was inedible! We were then offered a full list of desserts rather than the set menu, having chocolate brownie and creme brûlée (both were gorgeous) When the bill arrived, I was hoping they would have somehow made amends, but alas no ... as Mum doesn't like to cause a fuss and it was her treat, I decided not to say anything, although the staff manager could tell we weren't happy. Having come from East Sussex for the day and regularly have great Sunday roasts in local pubs, I was hoping for something special in this restaurant, but sadly that wasn't the case. In fact it's probably one of the worst roast dinners I've had in a long time. I very much doubt we'll return ..."

Bramblings

Bramblings

Hither Green Lane, Bromsgrove, United Kingdom

Pizza • Steak • Cheese • Coffee


"I attended an afternoon tea at the Abbey with some of my family, and a combination of 4 children. (2 with disabilities . Upon arrival, we were directed to an empty bar area, only to look round for a member of staff to book in. After a good long 5 minutes or so we were greeted by a lady who tried to find our booking, But was looking at the wrong piece of paper. We waited again for her to find the right paper for the day and show us to our table. The table arrangement itself was beautiful. But there was no ambience or any music in the back ground. It was extremely quiet. Felt like the children couldn't speak loudly. The lady that seated us, came back for our drinks order and was immediately confused when asked her to bring 3 milkshakes and 1 squash (drinks part of our afternoon tea she asked numerous times what we wanted. This was slightly frustrating to say the least. Next we had our order arrive, with a pot of tea, but had to wait 50 minutes before we got any milk to go with it! This meant the tea was already cold and had to order a second pot. When the afternoon tea had arrived, it wasn't even our order! A poor family of a mum and 3 children were looking at us as they had arrived well before we did and it was obvious that the afternoon tea was theirs!! I helped the waitress take there tea over to them and I apologised. Finally, when the children's afternoon tea came, there were 4 fingers of bread,a couple of cakes and 2 scones. This was supposed to go between 4 children.....at £11 each child. £44 for this was not acceptable. I spoke to a lady in charge and said this is not what I ordered when I booked and the staff argued with me that this is what you get! So this would work out at 1 jam finger sandwich, 1 ham finger sandwich, 1 jam tart, a babybel and a half a scone for each child. £44. Jokers. Not on. I again complained and spoke to a duty manager. Again, being argued with is not fun in front of your family! She asked me what I needed to put this right! I said another children's afternoon tea would be great, she went off to do this! (Being the ever friendly manager, She Said we didn't have to pay for this extra children's tea Ha! So already we had waited over an hour to be served a very expensive piece of cake. I also ordered a gluten free afternoon tea between 2 adults. 3 finger sandwiches came out. How do you share 3 finger sandwiches between 2 people? And a mince pie from Sainsbury's cut in half. By this point I couldn't be bothered to ask anyone where the food was for the price I was paying!! Ridiculous! As for the children. They were very hungry and the 2 disabled children who had to wait so long were very upset when we left. It was a very traumatic experience. As we left, it was obvious that the staff were unhappy about having to help us there was 3 families in the area for afternoon tea so wasn't busy at all. The duty manager could have at least apologised instead of arguing with me . It's not my fault that whomever booked us in and advised us of how much food we'd need is clearly in need of more training. If you want a decent afternoon tea for your money, go elsewhere. It was a complete rip off and not so much as a treat at all, more like how much??? Where's the food?!! Didn't realise making jam sandwiches were so expensive! Feel really let down by the Abbey. Won't be booking again and will make sure everyone knows to keep their money! Utter shambles."