"One of our starters, Arancini balls, arrived uncooked and when we politely told the waitress it was returned to the kitchen and after a considerable wait it was returned but still not properly cooked. The other starter, garlic bread, had a cardboard consistency and looked as if it came from a budget supermarket. We ate it because we’d been there ages and were hungry. We then waited nearly an hour for the main courses which were very disappointing. The fish pie was molten hot but mushy and obviously blasted in a microwave. The hake special was anything but and tasteless. We told the waitress in quite a discreet way so as not to cause a fuss and she called the manageress who was not particularly bothered. Her excuse for the uncooked starter was that ‘everyone makes mistakes’ although in our view not cooking something is quite a big mistake by the chef. Because we didn’t send the main courses back straight away she didn’t apologise or offer a discount. The ambience was poor freezing cold inside. The atmosphere wasn’t enhanced by the large group of teenagers, obviously well known to the staff, hanging around on the outside decking and making the most of the electric heaters, which were badly needed inside. We definitely won’t go back."
