"This is not only a review but a message to the manager. I booked my brothers and sister in law’s baby shower here back in October 2023. We requested the garden/patio area as we were a large group including 2 dogs. Our plan was to have drinks and snacks then head to the local park for a gender reveal party where we would pop balloons filled with confetti. However, on this particular day the weather was not in our side, non stop rain. So, we decided to stick around at the pub and have a few more drinks. The rain was just not stopping, we started to consider doing the reveal in the garden of the pub so my brother even ordered about 50 pizza’s, this is on top of the already very large drinks tab. The pizza’s was terrible, sent out undercooked and only sent out 2-3 pizza’s every 10 minutes when we ordered 50 to keep the group full until the weather improved, still we didn’t complain as we realised it was a lot of pizza’s. After discussing with my heavily pregnant sister in law to do the reveal in the pub, I just thought I’d confirm with a member of staff who asked me to ask a manager, the manager at the bar was apparently an assistant who told me they would not allow it because the confetti was to difficult to be cleaned up. Now, I completely get this as it is true. However, I pleaded with this assistant manager, pleaded and explained the situation to her, I asked her to check with her manager who was hanging around the bar listening to the conversation and not stepping up to show some compassion and have some empathy for the situation. I offered to clean up myself, i explained that I would pop the balloon in the very corner of the garden where the rain was slightly seeping through and would be easy to sweep up, but NO! She cold heartedly denied, no compassion at all! A big big shame to this management team for letting down this family and customer who had spent at least 1k in their pub on this occasion. And for what reason, for not wanting to make a customer happy just for wanting to avoid putting some extra elbow grease into their sweeping up of an already old and dingy pub garden. This is what establishments like yours are for, for hospitality! Which you lacked completely on this day! Not even a thank you when leaving for spending so much in your pub, I wish I hadn’t asked for your permission on the balloons and just went ahead and popped them there anyway! Shame on you!"
Smash Burger
