Smoked
The Glasshouse Edinburgh

The Glasshouse Edinburgh

2 Greenside Place, EH1 3AA, Edinburgh, City of, United Kingdom

Pub • Steak • British • Scottish


"we have booked the restaurant for a birthday meal. we arrived with a 90-year-old flyer lady and introduced a wheelchair to bring my nuts into the taxi. at the arrival was a woman who did not visit the hotel, broke out and sat in the NUR wheelchair that belongs to the hotel! (5 star? the doorman was extremely abrupt with my wife when she advised that we were looking for a pre-booked wheelchair. as a result our taxi meter went up and my older mother was disturbed. the service manager gave 10 pounds in the direction of our taxi fees, but in view of the stress caused, I would have thought that a full refund would have been more contemplative. during the booking of the restaurant we asked to sit with a beautiful view. we sat at the table and saw a corridor down. not only that, the hotel is so badly designed that we had to take my mother through a labyrinth of lifts, including a personal only lift to reach our goal not very 5 stars when your disabled? the culinary experience was just as bad. it was very slow, small in portions and eat and drink overpriced for what they receive. I had fish and the next day I had severe illness and diahorrea. I should have reported it to the health inspectors, but I was too weak and could not be disturbed. I'll never be dining again! on the plus side the reception staff were very attentive, but the waiting staff needed to retrain and possibly better speak English. I am sure that the administration will either ignore this review or post its standard response, I am sorry that you visit was not happy, etc. etc. why not act on the kritiken instead of on standard responses. it can show that as a company they activities care! you are not evil star!"