"A party of four adults arrived at the Grange Thurston today, for an afternoon tea and a possible evening meal the following evening. Arriving at the front door, wearing masks, to be met by an officious man, presumably the manager. We were told we would need to wear masks in the bar and restaurant. I stated that it would be difficult to eat and drink while wearing a mask. The response was that it was government regulations. We were then told we need to register using the NHS app. This involved scanning an app into a smart phone. I asked what if a person didn't have a smart phone and the response was it was government regulations. I tried to question the policy but the person continued to talk over me. My understanding is that an alternative, such a pen and paper, should be provided. At this point a woman and child walked past us out of the hotel, without masks. This person had no concept of customer service. In addition the regulations do not come in force today and he has no idea of the regulations. We therefore left and the hotel lost the custom of the price of afternoon tea and the potential of an evening meal of four people. In these difficult times hotels and restaurants need to be aware of regulations and do everything to encourage not discourage customers. I would recommend you avoid this establishment until suitable competent management is in place."
Smoked Salmon Benedict
