"I would give this restaurant a 1/5 rating for multiple reasons, both related to the outlet itself and the company as a whole. My experience at this restaurant was incredibly disappointing. Firstly, no one spoke to us through the drive-thru microphone, leading us to abandon the line and wait in a queue of unhappy customers. When I entered the restaurant to place our order on the internal touchscreens, things did not improve. I waited for over 30 minutes while my family sat in the car, only to receive incorrect drinks for the children, no cup holder, and lukewarm, mediocre food. The manager was also struggling to manage online orders, causing further delays and frustration for customers. It was clear that this specific outlet was overwhelmed with trying to handle drive-thru, internal, and online orders all at once, leading to a decline in customer satisfaction. Additionally, the prices on the company's menu have significantly increased, with extra charges for items that are usually included in meals at other fast food restaurants. As a loyal customer of KFC, I was deeply disappointed by this experience and will think twice before supporting the company again. My visit to this restaurant was a complete disaster, and I am shaking my head in disbelief at the poor quality of service we received."
