"Unfortunately, it was a mistake catalog in this restaurant that we arrived and they had 't reserved enough seats for our group so we had to wait for them to reseat to fit us to the table. from the menu they were just one option run out and a single and only eating was an salat. that is unacceptable. we came before Christmas with friends to dinner and we ended with only the possibility to order sandwiches. because there were a limited number of employees (which often were close to texts on their phones or chatting instead of ordering or eating cute sauces. we had to wait a long time until our order is taken, a long time until the food arrives, and we had no other table service except this one. a person in our group received her food after all the others were finished, although we ordered sandwiches and have followed the staff several times. when it arrived, the order was incorrect and missing key content as listed for the article on the menu. As a result, we were told that the sandwich would be removed from the bill, only we found that it was not and we had to make another complain to remove it. despite the above when our bill arrived, we found that a service fee has been added to our bill. I complained and said that we would not pay this in full, taking into account the experience, but there was no excuse. Instead, the waiter laughed and said he understood completely why we don't want to pay it. absolutely inappropriate. when we left, we discovered that the least helpful and rude waitress was actually the manager. they approached us to say we could have visited a free bottle prosecco next. I will not go back, but even if we have done it, they will never fulfill this offer on a wise one. it was pathetic. too little, too late. I will send a complaint to the brewery, which also belongs to this pub shocking. what a embarrassment."
