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The Waterway

The Waterway

54 Formosa StreetW9 2JU, London, United Kingdom

Bars • Pasta • Steak • French


"We had booked a table on the upper terrace for lunch. The food was good and afterwards we stayed on for the afternoon. It's a lovely canalside location but we found the front of house staff excessively officious, inhospitable and unpleasant their rudeness spoiled...our afternoon. Some examples: 1. We were a table of 4 and one extra friend joined us after lunch. She'd barely even sat down when the front of house hostess came flying over and interrupted our conversation to tell us that no more than 4 people were allowed at our table and we'd have to move. The terrace was almost completely empty at that point and we were settled and happy where we were. In the end she grudgingly said we could stay where we were for a short while. 2. We got talking to some guys at a table nearby, one of whom was launching a new hot chocolate and kindly offered us some samples. Not only did the restaurant staff refuse to provide hot water so we could try this (even when we offered to buy a pot of tea he said we couldn't have one as he knew we'd use the hot water to make the hot chocolate within a few minutes they had come over and interrupted our discussion again to tell us we weren't allowed to have the samples (a couple of small cups) visible on the table and had to put them in our bags. So rude and totally ridiculous. I have since tried the hot chocolate at home and it's a lot better than what The Waterway served me last time I had hot chocolate there, so maybe they should have shown a bit of interest. 3. We were kicked off our table by the rude hostess at 6 p.m. even though the terrace was still almost empty, and sent to sit in a draughty lower area with no table service. After another hour I noticed the terrace was still mostly empty and asked staff why we had been moved. It turned out that they had moved us, existing customers, off our table in case of walk-ins for dinner At no point did anyone ask us if we would like to order dinner. Were it not for the unpleasantness of the staff, this would have been a four-star review, but I have never felt so unwelcome as I did at this restaurant. The staff need to sort out their miserable attitudes and learn the meaning of hospitality."

Orient London

Orient London

15 Wardour Street London, W1D 6PH, FSA Food H, United Kingdom

Asian • Chinese • Dim Sum • Seafood


"After giving the below review, I've discovered that this restaurant has a hygiene rating of 1 star and in need of major improvements. They do not display this anywhere in their window (I guess for a reason). So just FYI especially since COVID, as a lot of people are weary of eating out. So we visited on a Saturday and it was our first time coming here. Saw the good reviews so thought we'd check it out. Cleanliness and atmosphere in front of house was good, it's very different to your typical traditional Chinese restaurant. I would say it's more modern and with a more western feel, and everything down to the cutlery and food is very well presented. The food itself were reasonable prices but compared to your traditional Chinese restaurant you're probably getting less for your money's worth. When to comes to the taste I would say it's very average. To be honest I didn't like many of the dishes (which are dishes we always order at other restaurants). The Char Siu pork pastry arrived piping hot and the pastry was chewy and not flaky, it had obviously been put in the microwave and for too long. The Thai style chicken feet was very sour, and you get approximately 5 pieces in a dish. My favourite dish which is the Chinese doughnut in cheung fun was soft and soggy even before putting the soy sauce on, you also only get 1 row, compared to your usual 3 in standard restaurants. The Vietnamese spring roll which looked crispy were not, instead they were chewy and for some reason they seem to over season this with A LOT of black pepper to the point where that was all we could taste. The only decent dish was really the fried calamari. All in all I personally would never come back here for dim sum, there are much better choices in China town for this. Not sure what their dinner service is like as we've not tried so can't comment on that, but dim sum is definitely a no from me. Might I add that we both were also not feeling well after eating here. In a nutshell, looks good, taste bad."