"We were not even offered a hot drink like tea or coffee, and when we attempted to get updates, the staff walked past our table without any acknowledgment. After waiting for about 15 minutes, we finally had to ask for assistance again.
All the cakes and pastries served were store-bought, and the cream for the desserts came from a spray can. When a plate of mint cake arrived, it was placed down rather abruptly, and we still had to inquire about the rest of the sweet treats and sandwiches. Another half hour went by before a plate of sandwiches was finally brought out, most of which were not even mentioned on the festive menu.
The ham and chutney sandwich was particularly disappointing, and the brie and cranberry was actually goat cheese, creating an extremely unpleasant combination. I expressed my concerns to a staff member, who offered a 50% discount, which still seemed unreasonable given that there were six of us and we had paid £35 each. Paying £105 for such cheap, shop-bought food and poor service was unacceptable.
Reiterating these issues to the staff did not seem to register how bad the experience was. Furthermore, the restaurant's atmosphere resembled that of a conference room in a two-star hotel rather than a four-star wellness venue. It was utterly disappointing, and I certainly do not plan to return or recommend this place to anyone."
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