Soya Sauce
Baan Thai

Baan Thai

18 Fortess Road London, NW5 2HB, United Kingdom

Thai • Asian • Seafood • Vegetarian


"I used to be a loyal patron, but I was quite disappointed when I paid £9 for a rice dish that only had 2 prawns. It felt like I could have easily prepared it at home for much less. I mentioned my concerns when I ordered 3 dishes, specifically asking for a decent amount of prawns, and I was assured they would meet my request. Unfortunately, they didn 't follow through on their promise. My daughters and I used to frequent this place, but this experience has led us to reconsider our choice. Please consider improving the quality and quantity of your dishes.Please take this feedback into account for future improvements RESPONSE TO YOUR REPLY!!!!!!!!!!!!! I understand your concern, and I appreciate your apology for not meeting the expected standard in your prawn dishes. It 's reassuring to know that your prawn dishes should include 4 king prawns, and it may have been an unintentional mistake. However, I won 't email you to resolve this issue. I 've experienced this problem multiple times, with the most recent occurrence just a few days ago when my daughter and I ordered the same dish, and the prawns were once again insufficient. While one mistake can be forgiven, a total of 5 incorrect dishes within a week suggests a recurring issue. We value our hard-earned money just as much as you do, and we hope for better experiences in the future. This experience has left us with no choice but to say, NEVER AGAIN."

Patara - Oxford Circus

Patara - Oxford Circus

3 & 7 Maddox Street London, W1S 2QB, FSA Food H, United Kingdom

Thai • Sushi • Hotels • Asiatic


"Came here for dinner and the customer service was horrendous. We were ignored for a while and stood around waiting, despite several staff members walking past and making eye contact with us (no one was standing at the concierge reception desk). Then we were sent to the bar area to wait DESPITE having a reservation. They then proceeded to keep us waiting for a further minutes they only came to get us when I asked for the manager himself (clearly they had forgotten about us The manager then proceeded to question our booking saying it didn’t exist. I showed them proof of a confirmation email, which I received yesterday, to which the manager said ‘the booking is for tomorrow’ he didn’t even read the date which said it was for today. Bare in mind the restaurant was not that busy at all! There were several empty tables and despite this we were kept waiting. I’ve worked in customer service so I know when the staff do not care about their customers and that was evident right here. I am highly disappointed as what was meant to be a great night had an awful start thanks to Patara. Will never be coming back here. No food is worth the disrespect. It’s always disappointing when you’re rushing to make your booking on time, so as to not delay the restaurant but the restaurant couldn’t care less about seating you on time. And then they had the gall to add service charge to my bill! After the awful service!"