"I usually enjoy dining at this restaurant, but this time was quite disappointing. We had a large group reservation for a work event, and we had all pre-ordered our meals. However, upon arriving, we had to wait 10 minutes to be seated, even though it was a busy Friday night at 7pm. It seemed like there were only about 3 staff members serving tables. It took another 25 minutes for our drinks to arrive after we had ordered them. My passionfruit martini did not even come with a shot of Prosecco as expected. Our food took an hour to arrive, despite pre-ordering, and other tables who arrived after us were served before us. When my drink arrived, it was spilled on the table and there was no napkin provided. The waitress almost dropped my pizza on my lap when serving it, and it lacked the NO'DUJA sauce that I had ordered. When I asked about it, I was only told that it was a vegan pizza, which I already knew from the sticker on the board. The service was slow and the quality of the food did not meet expectations. Additionally, a £21 tip was added to our bill without our consent, which we had to request to be removed. It was later revealed that we had overpaid, and the manager had to correct the mistake. Overall, while the staff were friendly and the food was tasty, the service and overall experience were disappointing, especially for larger groups. It seems that this is a recurring issue at this branch of Ask Italian."
