"We ate at the kitchen garden cafe this morning. Food took over minutes to come out. Staff were unhelpful and abrupt. The food came out in no discernible order. They left two people waiting for their food for minutes and then told them they had run out of what they'd ordered. One person's side order of black pudding came out minutes before his full english; we returned it and asked if a hot portion could come out when his breakfast did and by the time it came out they'd run out of black pudding. They were unapologetic when we complained. I didn't get my breakfast...after waiting so long everyone else had finished eating, I just cancelled it. Out of people, people ended up with refunds and no breakfast. Appalling. The only explanation we got was that the kitchen was small. I would argue that if you can't handle groups then don't book them in. I booked the table with the manager and told him that it was a special occasion, and he said there would be no problems. We also ordered in groups of or not as one big group. Even then when food came out that someone had ordered, part of the order would come out and it would be or more minutes before the other part of their order came out. The staff seemed to be allergic to the word sorry and didn't seem to care at all about customer service. I have been going there since it opened and I cannot believe how atrocious the service has gotten. Avoid."
