"Yeah, the food here is reasonable, delivery was fast but holy hell the customer service is absolutely appalling. I had an item missing off of my order from Deliveroo so called up to ask if it was an accident could they re deliver it. First I got told, they couldn 't find my order and to call back in 5 minutes. I called back 5 minutes later and got told they don 't deliver the item, then that I didn 't order the item that was missing (it was part of a meal deal) and then that he needs to call his manager. When I started asking why it was necessary to call a manager over 2 pieces of cake I got so much verbal abuse it was unbelievable. I then got promptly hung up on! I waited to cool down and then called back to ask when they were going to deliver the item, the verbal abuse and ranting continued. Shouting over my voice with la, la, la shut up and being told to go to Deliveroo to get my order fixed. Fine, I 'll do that. Some time later the manager Alex called me back and was quite kind and offered to send me the item. I sincerely hope the guy who hung up on me twice and verbally abused me loses his job."
