"Absolutely awful experience. Went for a birthday meal. Greater by the manager who asked if we had any allergies. I replied yes, tomatoes for my daughter. Was given allergy menu. Ordered food. Said 3 times that there’s a tomato allergy to my daughters plate. No sauce or tomato on her pizza. Plain base. She understood. Waited ages for food. Comes out, gives my daughter her pizza. They’ve seized bbq sauce over her pizza?! BBQ has tomato in! They’ve just given an allergen to a child with an allergy!!! I’ve explained she can’t have it for that reason. She takes it back and says it’ll be another 10/15 mins to re cook!!! My daughter is autistic, she didn’t understand why we’ve all got our food and her not… When food finally came out 15-17 mins later, she didn’t want it, she was put off from earlier and wasn’t hungry by that point:… They also forgot our side order of chips…. They came out once we finished our meal! Spoke to the manager, who apologised and said he’s not really sure what to say. He’s told the chef off, my daughters meal is free! She didn’t eat!! He says the chest read the order wrong and got confused!! That’s when I got more annoyed and said , what they’ve done is an allergy breach. You’ve placed a known allergen infront of a child with that allergy, their lucky nothing serious happened, where she ate it… Plus the side order was forgotten! He then offers 2kids meals free, and s pudding…. Hardly makes up for it really. The waitress then never came back to our table. Our food/plates were left in front of us. We had to go and case someone to actually pay. The table next to us wasn’t cleared for vet an hour!!! Very attentive staff!!! Extremely disappointed in the lack understanding of an allergy! And overall service. Oh and my husbands pizza had 3 peppers randomly in his pizza, again had this of been something anyone was allergic to, huge problem! Chef’s really need to be aware of what they are doing and putting in food!!! I won’t even mention the fact I’m disabled and the toilet was wet/slippery with the mop bucket and cones in the way! (The men’s toilet was out of action too, so the men had to use disableds) Completely ruined our birthday meal."
