Pizza Hut Brighton Marina

The Waterfront, BN2 5WA, Brighton and Hove, United Kingdom

🛍 Pizza, Pasta, Salads, Buffet

3.4 💬 1603 Reviews

Phone: +441273622233

Address: The Waterfront, BN2 5WA, Brighton and Hove, United Kingdom

City: Brighton and Hove

Menu Dishes: 35

Reviews: 1603

Website: https://www.pizzahut.co.uk/restaurants/store/details/BrightonMarina

"Absolutely awful experience. Went for a birthday meal. Greater by the manager who asked if we had any allergies. I replied yes, tomatoes for my daughter. Was given allergy menu. Ordered food. Said 3 times that there’s a tomato allergy to my daughters plate. No sauce or tomato on her pizza. Plain base. She understood. Waited ages for food. Comes out, gives my daughter her pizza. They’ve seized bbq sauce over her pizza?! BBQ has tomato in! They’ve just given an allergen to a child with an allergy!!! I’ve explained she can’t have it for that reason. She takes it back and says it’ll be another 10/15 mins to re cook!!! My daughter is autistic, she didn’t understand why we’ve all got our food and her not… When food finally came out 15-17 mins later, she didn’t want it, she was put off from earlier and wasn’t hungry by that point:… They also forgot our side order of chips…. They came out once we finished our meal! Spoke to the manager, who apologised and said he’s not really sure what to say. He’s told the chef off, my daughters meal is free! She didn’t eat!! He says the chest read the order wrong and got confused!! That’s when I got more annoyed and said , what they’ve done is an allergy breach. You’ve placed a known allergen infront of a child with that allergy, their lucky nothing serious happened, where she ate it… Plus the side order was forgotten! He then offers 2kids meals free, and s pudding…. Hardly makes up for it really. The waitress then never came back to our table. Our food/plates were left in front of us. We had to go and case someone to actually pay. The table next to us wasn’t cleared for vet an hour!!! Very attentive staff!!! Extremely disappointed in the lack understanding of an allergy! And overall service. Oh and my husbands pizza had 3 peppers randomly in his pizza, again had this of been something anyone was allergic to, huge problem! Chef’s really need to be aware of what they are doing and putting in food!!! I won’t even mention the fact I’m disabled and the toilet was wet/slippery with the mop bucket and cones in the way! (The men’s toilet was out of action too, so the men had to use disableds) Completely ruined our birthday meal."

Suzy Suzy

Awful tasteless food!! Dirty place!! Slow service!! Overpriced!! AVOID, AVOID AVOID!! NEVER AGAIN!!!

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Reviews

745shelleyt
745shelleyt

Not a good visit, the coffee cup and milk jug my husband had was dirty. It didn’t give a good impression of their hygiene standards


thomasbedbrook
thomasbedbrook

Me and my family went to Brighton for the afternoon, and as we got there for lunch, we decide to stop off at the Pizza Hut by the Marina. It was a good place to have a quick bite for lunch. Would recommend if you need a quick pitstop before going to the beach.


Georgina
Georgina

Pizza was dry and burnt, when I told the waiter he said that’s because the ovens have been on all day and are hot! What a poor excuse!, I’ve eaten in lots of places and never heard anything like this! £80 for 2 dry burnt pizza and 4 drinks ! Terrible I would never go back and do not recommend this place. Staff were not helpful View menu


Amy
Amy

After a bumpy start because they could not allow customers in until exactly 12noon and it was pouring outside, we found great staff in the end and a fresh hot well stocked buffet. We had four children aged 7yrs to 12yrs who all absolutely loved it. They loved the choices, being able be independent in serving themselves and the salad, pasta and pizzas were sooo good. The crushed ice and drinks machine and the ice cream factory just topped it off for them. They want yo go tomorrow!


PaulSinger777
PaulSinger777

Visited at lunchtime just after 1pm and was shocked to see hardly any choice for pizza on the buffet, and no more pizzas were made or presented during the 30 minutes we were there. What there was, was cold, even the pasta, and the salad bar was tasteless with runny coleslaw, soft cucumber. Complained to the server who did nothing. Complained to head office afterwards and was told there was nothing they could do because food was consumed ! Extraordinary lack of customer care. Won 't ever go back to a Pizza Hut now. Avoid.


Martin
Martin

What happened to Pizza Hut?! This place is a complete rip-off and likely a source of food poisoning, possibly from the salad bar. I experienced severe stomach pains for 48 hours after visiting this dirty establishment. The tables were not cleared or wiped down. I paid £29.95 for a pizza with minimal toppings, essentially just a lot of dough. Other reviewers have posted pictures showing that the same pizza cost approximately £10.00 less in 2021. It was a complete waste of money and I got sick afterwards. I will never be going back. It's no surprise that this company is going downhill. View menu


parkrunner854224
parkrunner854224

I am grateful for the discount offered on the app, but be sure to check the prices before you go as they are quite high. The seating is uncomfortable in some sections, with tables too high for the seats and benches that are not deep enough. The tables are also too close together, especially for a place where you have to get up often for the salad bar or drinks. The temperature inside was very cold, with many customers keeping their coats on. The pizza was extremely thin and tasted old, with the toppings unevenly distributed and overcooked. The staff seemed indifferent, with one person briefly asking about our meal before quickly moving on to other tables. The prices were much higher than exp...


Ratty601
Ratty601

I went to this restaurant with my family. Initially, I would have given it only 1 star, but decided to give it 2 stars because the staff were good. However, I was disappointed to find that the state of the toilets was very poor. The toilets were in such a bad condition that even kids were uncomfortable using them. The toilet cubicle door wouldn't close properly, and the toilet seat was dirty and looked like it hadn't been cleaned for a long time. The food was average but could have been better, and the prices were too high for the quality. To make matters worse, we had to wait for over an hour for our desserts, while our mains came out much quicker. When the desserts finally arrived after 25...


natalie
natalie

Absolutely awful experience. Went for a birthday meal. Greater by the manager who asked if we had any allergies. I replied yes, tomatoes for my daughter. Was given allergy menu. Ordered food. Said 3 times that there’s a tomato allergy to my daughters plate. No sauce or tomato on her pizza. Plain base. She understood. Waited ages for food. Comes out, gives my daughter her pizza. They’ve seized bbq sauce over her pizza?! BBQ has tomato in! They’ve just given an allergen to a child with an allergy!!! I’ve explained she can’t have it for that reason. She takes it back and says it’ll be another 10/15 mins to re cook!!! My daughter is autistic, she didn’t understand why we’ve all got our food and... View menu

Categories

  • Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time.
  • Pasta Delight in our selection of classic and contemporary pasta dishes, each crafted with fresh, quality ingredients and flavorful sauces that capture the essence of Italian cuisine in every bite. View menu
  • Salads Fresh and vibrant, our salads are crafted with seasonal ingredients and a mix of crisp greens, colorful vegetables, and unique dressings, offering a delicious and healthy choice for any palate.
  • Buffet Indulge in a lavish array of culinary delights with our buffet selection, featuring a diverse range of delectable dishes to satisfy every palate, from savory starters to irresistible desserts.

Amenities

  • Wifi
  • Takeout
  • menu
  • Seating
  • menu
  • Visa Card

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