Chicken Supreme Chicken Supreme
The Harvard Inn

The Harvard Inn

40 High Street Stock, Essex CM4 9BJ, Chelmsford, United Kingdom

Steak • Hotels • British • Vegetarian


"today harvard inn (22 October) visited with friends for lunch and drink. we received not the warmest reception, 3 young girls working from the bar, but were more interested in their phones than actually a service. when we came to our table, there were no best or serviettes. we waited 15 minutes to take our food order and ask for a wine list. then we had to wait 10 minutes to order a bottle of wine. when the weeping was overlaid, he was left on the table, we were not offered to try it and it was not poured for us. waiting for eating was long, 35 minutes for 2 x sausages and maic and 1 x fish and chips. When the food finally arrived, there was no cute yet. we had to ask that, and it was just in a stack on the table. the fish and chips were very good as the sausages and mashing. until a human hair was found in the maic! the waitress came over and took the food with an empty expression and murmured an apology. we waited for some time again that teller will be taken away and ask for the bill. also here it took at least 10 minutes to pass. I wouldn't worry about waiting, but the bar was absolutely empty! halfway through our meal came a table of 10, there were already cutlery and serviettes laid and water was provided. the staff seemed to be much more attentive to this group. I am incredibly disappointed as I was already in the harvard inn and eating and the service was impeccable. Not sure if there is a change of hands or if there is a lack of training. the young staff seemed to have no idea, and as already mentioned was more interest in chatting and their handys. I am grateful that the meal with the found hair was taken out of the bill. sad to say that I don't return."

Pizza Hut Delivery

Pizza Hut Delivery

67 Sidwell Street, Exeter, United Kingdom

Pizza • Lunch • Italian • American


"Terrible customer service experience!!!!! 17/11/2022 I ordered pizza deal tonight from sidwell street outlet. The driver called to find out directions which I gave him but clearly he was somehow confused or not listening or distracted. He hung up on me, I called the outlet and spoke to a person called Carmen who displayed appallingly shocking customer service 1. She accused me of being rude to the delivery guy which I wasn't, she couldn't say exactly what was rude that I said to him 2. Then she threatened to hang up on me because I was rude to her...apparently I was raising my voice at her. Something I could also accuse her of as she was strenuously accusing me of rudeness to the driver. 3.When I told her their customer service was appalling considering her accusations and threat and not even thinking she should listen to my view she said the driver has hearing impediment and couldn't hear me and so was not comfortable to deliver to me... quickly changed the story from me being rude to the driver not feeling comfortable to deliver to me 4. Probably the worst of all, when I asked for her name and she told me and I spelt it just to be sure I heard right, she burst out laughing and commented sarcastically that I got the spelling right!!! That was so disrespectful!! They totally ruined the evening for our guest who we ordered the pizza for. TBH I am actually scared of eating the pizza, how do i know she has spat on it?"