Strawberry Bellini Strawberry Bellini

A refreshing cocktail blend of sparkling wine and sweet strawberry puree.

Marco Pierre White Steakhouse, Grill Southampton

Marco Pierre White Steakhouse, Grill Southampton

Grand Harbour Hotel Southampton, West Quay Road, United Kingdom, SO15 1AG

Tea • Steak • Grill • Cheese


"Unfortunately very disappointed with the meal we had here on Saturday2 Sept 23. Having been in the past we were really looking frwd to our treat at this hotel and a meal at the 'Marco Pierre White ' steakhouse. After placing our order for the fillet steaks we not only had to wait 50 minutes for any food to arrive (we were seated as it opened so not many other diners were there) but then the under average meal arrived. The Koffman fries were absolutely inedible. They were burnt with grease coming out of them and most were small burnt ends and looked disgusting (see photos). We mentioned this to our waiter when he came to check and he offered to bring new fries. We waited another 10 minutes for these to arrive but by then our steaks were eaten as they were getting cold. The waiter should of taken our plates away and got rid of the old fries, but instead he left them on our plates. The new fries were not alot better and we didn 't eat many due to the meal now being ruined! The waiter then bought us the bill. I just couldn 't believe we were about to pay nearly £80 for a meal that was utterly disappointing. I made an error here by paying the bill in full then thought I would go and speak to the manager. This was a big mistake. After waiting another 10 minutes to speak to someone the manager came over and said all she can offer is 20% off next time we visit. I told her this will not be happening and we won 't return. She said nothing else can be done and didn 't even offer a refund of the chips. I was disgusted and told her that if I had known this I would not of paid the bill at all until I had spoken to her, I felt dubed and angry, we even paid the service charge, added without us asking. As the restaurant manager surely she would have a small amount of discretion to offer something back to us??? I really don 't think it was to much to ask for? She just said she couldn 't offer anything else, which I don 't believe for one minute. I asked how I can escalate this further and she told me I can speak to hotel reception. We went back to our room and decided to ask for the manager when checking out in the morning. I spoke to the guest relations manager when we checked out, to be fair he did listen and take down notes and my contact details. He assured me he would look into this and come back to me. He accepted the restaurant manager was wrong in not dealing with this the previous evening. After 5 days of no contact from him I emailed to chase it up, then another 2 days (1 week had now passed) I decided to email the hotel chain direct to pass on my complaint and gave them all the details in an email. Two hours later I finally had a response from the guest relations manager. Although he apologised I was refunded just £13! From an £80 meal, absolutely unbelievable. Due to these circumstances and the way it was handled I cant recommend this hotel or steakhouse and will definitely not be returning. This is a restaurant backed by a 3 star michilin chef hence you expect good service and quality food, especially for the higher price you pay, seems like we were just paying for the name! Very disappointed"

Amani - Epsom

Amani - Epsom

215 Fir Tree Road Epsom, Surrey KT17 3LB, United Kingdom

Meat • Pizza • Indian • Barbecue


"I booked in for a Bollywood night. There was 4 of us, 2 people are meat eaters and 2 people are vegans. When I booked online as suggested by a member of staff when I called, as if they couldn 't do it over the phone (all the bookings where hand written on a piece of paper when we got there, oh and the only thing that was noted is that i paid £20 deposit but not the fact that our table required vegan based menu) in the notes section online I specifically said we will require a vegan menu. When we were seated at the table the waiter didn 't give us a drinks menu or a set food menu for us to look at. When they served food I questioned about which one was a vegan option, the staff looked very confused they didn 't know what I was talking about. Asked to speak to a manager, the waiter didn 't even bother getting the manager so I had get up to find someone only to discover that the manager was not available as he was in the kitchen busy, im sure that he was completely unaware that there is a table that required a vegan option menu. A lovely female member of staff came out from the kitchen assuring me that there is vegan based menu, trust me there wasn 't. The starter was ok, but to have 2 potato dishes, cauliflower and lentils as a main with £40 ahead and no desert, for a restaurant its pretty appalling. The menu for meat eaters was ok, really not worth £40 ahead. Now we get to the service... poor doesn 't even describe it. Chef came across as having an attitude every time he attended the table. It did not feel very welcoming or accommodating towards our needs, and it came across as a bother. After the mains We were not even asked about deserts, I had to get up and ask if there is any deserts to come, 2 of us had a desert, which was ok, too frozen couldn 't even use a spoon but for vegan option all we got As a desert is coffee black, couldn 't even have milk as had no other milks available.£80 for a standard of vegan options we had was absolutely outrageous. Most waiters didn 't really understand if you asked them a simple question, all we got is I go and get someone but that someone never came. I never write reviews because opinions do vary, but after this meal I was extremely disappointed with the restaurant atmosphere, attitude and just simply not valuing their customer. There was only one lady that worked there behind the bar that actually was helpful and pleasant."