"Order was missing 3 whole milkshakes £18) Phoned up store. Manager stated there was “nothing she could do” for me. Saying even though I placed delivery I would have to come and collect the outstanding items. Proceeded to then not assist in helping with a refund, then hung up on me twice, then when she picked back up she insisted it was not her who hung up and lied that she hadn’t. Order was placed around 2100hrs, the phone call I had with the manger was around 2204hrs and it was quite clear she was 4 minutes past her clock off time and gave no consideration to the customers dilemma that her store had placed them in. Truly the worst piece of customer service I have been receipt off, I truly hope the SLT at Kaspas trace the call back and review it in hope of using it to provide better training to others. And I wouldn’t wish this on my worst enemy however, the manger I spoke to needs to be dealt with, and stuck on some development plan. Romford store 2200hrs, female European manager approx 20-30 years old."
Strawberry Cream
