Kaspa's Desserts - Menu

United Kingdom, RM7 9BH, Havering

🛍 Pub, Desserts, Ice Cream

4 💬 164 Reviews
Kaspa's Desserts

Phone: +441708753732

Address: United Kingdom, RM7 9BH, Havering

City: Havering

Menu Dishes: 35

Reviews: 164

Website: https://kaspas.co.uk/?y_source=1_Mjg5NzA1OTMtNzY5LWxvY2F0aW9uLndlYnNpdGU%3D

"Order was missing 3 whole milkshakes £18) Phoned up store. Manager stated there was “nothing she could do” for me. Saying even though I placed delivery I would have to come and collect the outstanding items. Proceeded to then not assist in helping with a refund, then hung up on me twice, then when she picked back up she insisted it was not her who hung up and lied that she hadn’t. Order was placed around 2100hrs, the phone call I had with the manger was around 2204hrs and it was quite clear she was 4 minutes past her clock off time and gave no consideration to the customers dilemma that her store had placed them in. Truly the worst piece of customer service I have been receipt off, I truly hope the SLT at Kaspas trace the call back and review it in hope of using it to provide better training to others. And I wouldn’t wish this on my worst enemy however, the manger I spoke to needs to be dealt with, and stuck on some development plan. Romford store 2200hrs, female European manager approx 20-30 years old."

Full menu - 35 options

All prices are estimates on menu.

Our Menu

Dessert

So Fetch Menu

Summer Lovin' Desserts

Supreme Cups

Ben & Jerry's Ice Cream (Not Included In Minimum Order Value)

Flavour

Crepes - Old School Classic &Amp; Signature

Picked For You

Sandae

Children's Afternoon Tea

Smoothies $7.95

Specialty Teas

Limited Edition

Sundaes

Kaspa's Specials

The Cupcakes

Hot Desserts

selena20002002 selena20002002

The best waffles with ice cream. The employees are very nice and friendly and offers us a great day with kids!

Address

Show Map

Reviews

ksQ5901KT
ksQ5901KT

I asked what time we could order till and they said 10pm, then refused to serve us at 9.40. Awful customer service. Don't bother.


Neatosuk
Neatosuk

Really loud music, couldn't understand any of it, asked them to turn it down a little, nothing changed, the guy behind the till couldn't understand the order, do not recommend.


zaynahf01
zaynahf01

As a tourist, went with friends and found hair in my food. Staff were so rude and weren’t helpful, they tried called security and told us that we lied about the hair! Wouldn’t recommend at all based on the customer service. View menu


Angie
Angie

The food was excellent, with a fantastic presentation and incredible flavors. The staff was friendly and provided excellent service from the moment we walked in the door. The entire restaurant was spotless and well-maintained.


J5912REmarks
J5912REmarks

I went to this restaurant with my family after cooking a big roast at home. The atmosphere was amazing and the staff were really friendly. Adrian's energy, in particular, was fantastic and a true asset to the team. The food was also delightful and I will definitely be returning.


Laurabranton
Laurabranton

Customer service was non existent. No smiles from the staff, the girl serving us told us to wait while she was doing stuff on an iPad which looked like inventory. Music was too loud. Back bar looked really messy in front of customers. Delivery drivers putting there bags on customer tables. Not very covid friendly. Staff not wearing masks. Staff not encouraging others at door to where masks. It was all a bit of an uncomfortable experience. View menu


Gracie
Gracie

The food at this restaurant was amazing, but I wish they had a kids size option and a create-your-own milkshake feature. It was disappointing that although it was listed on the menu, the staff wouldn't allow us to do it. The bathroom was decent but could have been cleaner. The leftover ice cream made for a great late night snack. The prices were high, but overall, the experience was fantastic and a great place for children. I would definitely visit again. -10-year-old guest.


707rubyg
707rubyg

Absolutely horrendous customer service , I ordered a drink and after about 10-15 minutes I looked over and they were all starring and laughing at me after about 30 minutes of just ordering a drink a man came over because I was looking at them and asked if our meal was ok and I said I still haven't had my drink and they didn't believe me and the lady who took my order was just laughing at me absolutely horrendous will never go there again , don't recommend going there either !x


Kingyyy26
Kingyyy26

Order was missing 3 whole milkshakes £18) Phoned up store. Manager stated there was “nothing she could do” for me. Saying even though I placed delivery I would have to come and collect the outstanding items. Proceeded to then not assist in helping with a refund, then hung up on me twice, then when she picked back up she insisted it was not her who hung up and lied that she hadn’t. Order was placed around 2100hrs, the phone call I had with the manger was around 2204hrs and it was quite clear she was 4 minutes past her clock off time and gave no consideration to the customers dilemma that her store had placed them in. Truly the worst piece of customer service I have been receipt off, I truly h... View menu

Categories

  • Pub A cozy, lively setting offering classic pub fare and a wide range of drinks. Enjoy hearty dishes like fish and chips, burgers, or wings, paired perfectly with craft beers, cocktails, and local brews.
  • Desserts Delight in our selection of indulgent desserts, from luscious chocolate creations to delicate fruit-infused treats, each crafted to end your meal on a sweet note and leave your taste buds craving for more. View menu
  • Ice Cream A delightful selection of creamy, handcrafted ice creams with a variety of flavors ranging from classic vanilla and chocolate to unique options like lavender honey and spicy mango, perfect for satisfying your sweet tooth.

Amenities

  • Takeout
  • Seating
  • menu
  • Wheelchair Accessible
  • menu

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"Very disappointed with food quality and service. We had booked a table for 13 people, 3 of which which were children. On arrival we were greeted by a lovely waitress who took us to our seats, but then proceeded to ask us to pass the plates and cutlery down the table to where the other guests were yet to arrive. So we set half of the tables, which is bizarre to ask a customer, but she was a lovely girl so it wasn 't a big deal at the time...until things went really downhill. We ordered 3 x £40 mixed grill platters which are meant to serve 3 4 people and asked for rice only, no bulgar. All 3 platters were brought with half rice and half bulgar; we asked the waitress to correct this, and she was apologetic and came back with a bowl of half rice and half bulgar again, we asked for rice on, so she went back and got a bowl of rice. Bearing in mind each platter is meant to serve 3 4 people, I struggled to serve the children an adequate portion they had 2 tablespoons of rice each; that 's how much rice was served with the large grill. My 10 year old niece then pulled out a long strand of hair from the kofteh she was about to eat; absolutely disgusting! Unsurprisingly, the cook wasn 't wearing a hair net, which I presume is standard?? I tried to be tactile and not draw too much attention to the situation to other eating customers, so quietly pulled the waitress aside and gave her the hair; she apologised and had another kofteh cooked (actually felt sorry for the girl, she looked mortified). The crunch came when we went to eat the chicken wings and baby chicken so many were raw pink and red raw meat! We told the waitress and she was insistent that it was cooked, but took it back believe me we have cooked chicken before and know what raw meat is. We were shocked when the same chicken was re cooked and then served back to us bear in mind, by this point the chicken had already cooled down from the first time it was cooked, centre was raw, and then re cooked and served again! There was no way we would 've touched it; also keep in mind that some of the chicken had come off different guests ' plates and were bitten into how were we supposed to know which piece was who 's?? So bizarre, I 've never had this happen, even in the cheapest small café. By this time to be honest we were off our food. The meat wasn 't great really; some was ok; the chicken shish was ok, the lamb chops were also ok; the chicken kofteh had no flavour; the kofteh was very greasy; the rice was wet. On a high note, the lahumajun was lovely and so were the dips and bread. When it came to the bill, we made it clear the chicken should be taken off, as none was eaten by anyone. When the waitress came and handed the bill over and was asked if the chicken was removed from the bill, her response was I 'm just a worker who else are we supposed to ask then? Why the attitude?! We had the right to complain after being served raw meat! The cook/owner then came over, leaned over me, with a plate of chicken hovering above my head and my face in his armpit, and started to argue with another guest that we didn 't ask for the chicken to be well done; no spacial awareness or respect for one 's space whatsoever. I didn 't realise we had to request for our chicken not to be raw; absolutely ridiculous. He knocked off £15 and for a £170 bill and the awful experience, I think that was insulting. He then knocked off a bit more, and we just accepted as wanted to get out of there. The same waitress came back and cleared the table, slamming the plates onto the trays no manners whatsoever and clearly showing she 's pissed off. Such a shame; all other guests witnessed this while they were trying to eat; could 've been totally avoidable. Why risk your reputation? I 've never had to ever make a complaint like this before, let alone write such a review. If you choose to eat here, check your meat is thoroughly cooked, or you 'll be poisoned!"