Kaspa's Desserts - Menu

United Kingdom, RM7 9BH, Havering

🛍 Pub, Desserts, Ice Cream

4 💬 164 Reviews
Kaspa's Desserts

Phone: +441708753732

Address: United Kingdom, RM7 9BH, Havering

City: Havering

Menu Dishes: 35

Reviews: 164

Website: https://kaspas.co.uk/?y_source=1_Mjg5NzA1OTMtNzY5LWxvY2F0aW9uLndlYnNpdGU%3D

"Order was missing 3 whole milkshakes £18) Phoned up store. Manager stated there was “nothing she could do” for me. Saying even though I placed delivery I would have to come and collect the outstanding items. Proceeded to then not assist in helping with a refund, then hung up on me twice, then when she picked back up she insisted it was not her who hung up and lied that she hadn’t. Order was placed around 2100hrs, the phone call I had with the manger was around 2204hrs and it was quite clear she was 4 minutes past her clock off time and gave no consideration to the customers dilemma that her store had placed them in. Truly the worst piece of customer service I have been receipt off, I truly hope the SLT at Kaspas trace the call back and review it in hope of using it to provide better training to others. And I wouldn’t wish this on my worst enemy however, the manger I spoke to needs to be dealt with, and stuck on some development plan. Romford store 2200hrs, female European manager approx 20-30 years old."

Full menu - 35 options

All prices are estimates on menu.

Our Menu

Dessert

So Fetch Menu

Summer Lovin' Desserts

Supreme Cups

Ben & Jerry's Ice Cream (Not Included In Minimum Order Value)

Flavour

Crepes - Old School Classic &Amp; Signature

Picked For You

Children's Afternoon Tea

Sandae

Smoothies $7.95

Specialty Teas

Limited Edition

Sundaes

Kaspa's Specials

The Cupcakes

Hot Desserts

selena20002002 selena20002002

The best waffles with ice cream. The employees are very nice and friendly and offers us a great day with kids!

Address

Show Map

Reviews

ksQ5901KT
ksQ5901KT

I asked what time we could order till and they said 10pm, then refused to serve us at 9.40. Awful customer service. Don't bother.


Neatosuk
Neatosuk

Really loud music, couldn't understand any of it, asked them to turn it down a little, nothing changed, the guy behind the till couldn't understand the order, do not recommend.


zaynahf01
zaynahf01

As a tourist, went with friends and found hair in my food. Staff were so rude and weren’t helpful, they tried called security and told us that we lied about the hair! Wouldn’t recommend at all based on the customer service. View menu


Angie
Angie

The food was excellent, with a fantastic presentation and incredible flavors. The staff was friendly and provided excellent service from the moment we walked in the door. The entire restaurant was spotless and well-maintained.


J5912REmarks
J5912REmarks

I went to this restaurant with my family after cooking a big roast at home. The atmosphere was amazing and the staff were really friendly. Adrian's energy, in particular, was fantastic and a true asset to the team. The food was also delightful and I will definitely be returning.


Laurabranton
Laurabranton

Customer service was non existent. No smiles from the staff, the girl serving us told us to wait while she was doing stuff on an iPad which looked like inventory. Music was too loud. Back bar looked really messy in front of customers. Delivery drivers putting there bags on customer tables. Not very covid friendly. Staff not wearing masks. Staff not encouraging others at door to where masks. It was all a bit of an uncomfortable experience. View menu


Gracie
Gracie

The food at this restaurant was amazing, but I wish they had a kids size option and a create-your-own milkshake feature. It was disappointing that although it was listed on the menu, the staff wouldn't allow us to do it. The bathroom was decent but could have been cleaner. The leftover ice cream made for a great late night snack. The prices were high, but overall, the experience was fantastic and a great place for children. I would definitely visit again. -10-year-old guest.


707rubyg
707rubyg

Absolutely horrendous customer service , I ordered a drink and after about 10-15 minutes I looked over and they were all starring and laughing at me after about 30 minutes of just ordering a drink a man came over because I was looking at them and asked if our meal was ok and I said I still haven't had my drink and they didn't believe me and the lady who took my order was just laughing at me absolutely horrendous will never go there again , don't recommend going there either !x


Kingyyy26
Kingyyy26

Order was missing 3 whole milkshakes £18) Phoned up store. Manager stated there was “nothing she could do” for me. Saying even though I placed delivery I would have to come and collect the outstanding items. Proceeded to then not assist in helping with a refund, then hung up on me twice, then when she picked back up she insisted it was not her who hung up and lied that she hadn’t. Order was placed around 2100hrs, the phone call I had with the manger was around 2204hrs and it was quite clear she was 4 minutes past her clock off time and gave no consideration to the customers dilemma that her store had placed them in. Truly the worst piece of customer service I have been receipt off, I truly h... View menu

Categories

  • Pub A cozy, lively setting offering classic pub fare and a wide range of drinks. Enjoy hearty dishes like fish and chips, burgers, or wings, paired perfectly with craft beers, cocktails, and local brews.
  • Desserts Delight in our selection of indulgent desserts, from luscious chocolate creations to delicate fruit-infused treats, each crafted to end your meal on a sweet note and leave your taste buds craving for more. View menu
  • Ice Cream A delightful selection of creamy, handcrafted ice creams with a variety of flavors ranging from classic vanilla and chocolate to unique options like lavender honey and spicy mango, perfect for satisfying your sweet tooth.

Amenities

  • Takeout
  • Seating
  • menu
  • Wheelchair Accessible
  • menu

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"Visit with friends. Arrived and the restaurant was very empty at that time of the evening. Shown to a table that had been allocated to us. Asked if we could move to another and I was initially given the impression that that might be difficult. Just to say again that the tables were allocated rather than reserved. Another customer was making a similar request and after some back and forth we could both move. Not the greatest of starts. This restaurant specialises in Punjabi cuisine. That is what attracted us in the first place when reviewing the menu online before we booked. Starters were of a generous size but rather stodgy. Perhaps more filling for a starter than you might expect particularly if you had ordered a main course and were intending to have a dessert. In contrast my wives dessert was very small for the price charged. The main courses were very spicy even though we requested mild. I appreciate that is a preference on our parts but my wife felt the same. We went with a friend who was visibly sweating. He comment on his main fish course was that under the spice it was a little bland. A lady I took to be the owner asked if we were enjoying our main couse? We commented on how spicy they were and asked for some yoghurt to cool them down. This was supplied with no issues and in fact my wife's prawns (only three found sadly) and my lamb main course were taken back to the kitchen to have I assume some of the chillies taken out or additional yoghurt added. This was done very politely and efficiently. Just to add we have absolutely no issues with regional food differences whether they may be. Perhaps our preference in this instance for less spice takes away from the experience the restaurant seeks to give. However requesting when ordering a mild version, and when asked what we preferred as well, makes the customer right. To drink. A beer for me and our friend. A cranberry juice for my wife which apparently tasted like a squash. Service left something to be desired as well I am afraid. On our initial table three menus supplied. On the second only one and had to ask for two more. Table wiped down after our main courses but only one corner? Had to ask several times for the bill, having asked the lady above who dealt with the spicy food issues. In fact she was eating her evening meal behind us with other customers and jumped up and apologised when she realised she had not let us have our bill. The waitress who we dealt with initially about our table allocation asked at the end of our meal if we had enjoyed it and if we would return. Afraid we said no to both. We had a mutually respectable conversation as to why not and discussed the issues above and others. So a disappointing evening I am afraid. However this is a true reflection of our experience from our perspectives."