A delightful campfire treat with melted chocolate, toasted marshmallows, and crispy graham crackers in perfect harmony.
Bbq • Fish • Asiatic • Japanese
"I’ve been to Kintan at Oxford Circus before, but this is the first time I went to the branch. The food was really great as expected. But the service was a bit odd. The waiters kept on interrupting us asking whether they can bring the bill, almost as if they wanted to get rid of us. That was very annoying, because we a bunch of friends meeting after about a year, and we were trying have some quality conversations, and it’s not ideal when you keep getting disturbed every 3 minutes…. In the end we had to tell him to stop interrupting us and that we will call him when we are ready to pay. I have loved in Japan for 5 years, and this is definitely not the Japanese kind of service. In Japan almost all restaurants have a calling bell, and the waiters do not disturb or eavesdrop on their customers’ conversations , and come to the table only when they are needed. If Kintan wants to provide a truly Japanese yaki-niku experience, they should learn some this Japanese service standards as well."
Tea • Cafe • Coffee • American
"We were SO looking to going to the cereal cafe as we are lovers of cereal, me especially and I was a great supporter when they first opened. We went in on a Sunday late morning and got in time to be seated just before it started getting busy. We were supposed to have table service but they were very busy and the guy behind the counter only looked about 14 so we were prepared to go up and order. Only thing was a lot of other people got their orders taken before us so not only were we waiting a very long time before we ate, but everyone besides the lad were moving at a snails pace. There was no sense of urgency or keeping up with the orders despite it really starting to get busy. My partner has many years experience in hospitality so it wasn't like we weren't sympathic but the level of apathy was unreal. Paper orders mean that someone is still running up and down the stairs to get the bowls made up rather than having one person upstairs taking orders and doing drinks, and one person making cereal downstairs. Just seems really inefficient. Two guys left because they were waiting for their coffee. This was a Sunday as well, not even a Saturday. The concept is there and they're obviously popular but wouldn't recommend to dine in until they get the system sorted. It's such a shame because I love cereal but I can't go back if I'm going to be waiting an age for my breakfast. FYI you get up to 4 types of cereal in a bowl, and extra toppings are 50p. The choice of cereal is supposed to be what's avaliable behind the counter but this isn't always accurate and the same goes for the milk."
Steak • Mexican • Burgers • American
"It happened late on a Sunday night. We were greeted by the minute we arrived and assured that they were more than happy to put us for food, even the service came to an end. The food was really good quality, fresh and boiled well prepared... the waitress was top drawing, pleasant and polite. We did not feel disappointed in any way the delay of the hour. A pleasant atmosphere with a beautiful transverse breeze from the open windows in the porch style. All in all this little jewel ended our evening beautifully. Thank you."
Pub • Burgers • Starters • Build Your Own
"The service is always friendly and attentive, but the wait times can be a bit long during peak hours. Overall, I still enjoy dining at this restaurant but I hope they can improve on the consistency of their food quality."
Cafés • Kebab • Pizza • Seafood
"Where do I start, we walked and were seated right by the front door which was kept open (it was a windy day). My colleagues and I were already in a bad mood as we had not settled business prior to our visit. Nevertheless we did not let it bother us. We went to order at the counter and they made us order separately instead of paying on one card. My colleague (a wealthy man, who has a knack for comically large desserts) decided to order the ‘birthday extravaganza’ for himself, I (a man of fine dining) and our other colleague Jamie (a man with dread locks). We waited for a reasonable time however we are busy businessmen and reasonable time is not up to par with us. We were not met with our order however we were greeted with 3 chocolate chip smoothies in a jar. As we were businessmen, we grasped our briefcases and decided that this was not good enough and we’re going to take action. We did enjoy the smoothies however we were not aware of the danger that clouded upon us when getting stuck into our drinks. I (a man who isn’t too keen on getting chocolate chips stuck in his throat) took a fair sip on my drink only to find a little chocolate chip had found his way up my straw like Bruce Willis in Die Hard and lodged itself in my throat. I find myself as a calm and collected being and not one to cause a scene, I did like what every other person would do, and started slamming the table out of fear of death. However, none of the workers who were on shift came over to see if I was alright. Luckily my colleague (Brett, a man who has recently purchased a Les Paul guitar) took action and performed the Heimlich manoeuvre on me. And freed the chip from my throat like Lincoln did the slaves. I could not thank my colleague enough as I would’ve died that day in Kaspa’s and that is not the way I want to die (I want to die a heroic death, Iron Man did in Avengers: Endgame). Safe to say, I will not be going to any Kaspa’s restaurant anytime soon. And I hope that this Kaspa fella realises the danger he is causing as I know loads of children who dine in these establishments and pray that nothing of such calibre gets stuck down their throats as their throats are much smaller in girth than mine is. Hopefully, this problem does not happen to anyone else as I do not wish it on my greatest enemy and Kaspa’s find a solution to choking on chocolate chip cookies through a straw."
Cakes • British • Waffles • Ice Cream
"I was extremely disappointed with this restaurant. The staff made mistakes with my order twice, causing me to repeatedly go back in line to correct it. To make matters worse, they forgot to bring me the strawberry milkshake. The waitress was nonchalant about the errors, simply stating that mistakes happen. However, having to wait in line multiple times was frustrating. The only positive aspect was that the desserts were delicious, which is why I am giving this place two stars. However, the lack of social distancing was concerning. There were families waiting in line close together and no effort was made to enforce proper distancing. My family and I had to navigate through crowded areas just to leave. When we pointed out the lack of social distancing to the waitress, her response was dismissive. This unsafe environment, coupled with rude staff, has led me to vow never to return to this restaurant again. The staff and restaurant should be ashamed of their behavior."
Tea • Coffee • Desserts • American
"I really love Kaspas. You have everything that you dream of related to sugar . I asked for a flat white, and I was unhappy as the size of the coffee was super big, and I used to have it smaller. The next time that I came, they gave me a coffee from the house as they remembered me. I have to say that the customer service is exceptional and I am not used to having it like here, Ezaf, thanks for your attention. You do a really good job !!!"
Tea • Waffles • Desserts • Ice Cream
"The family went to celebrate my grandson’s fifth birthday. After an hour and a half there was no sign of our order. My daughter suggested that they refunded our money and they started making it. I went to the counter after 10 minutes and it was on the side. I asked if that was our order and they said yes. I stood there while the staff photographed their creation and until they actually picked it up. When they started to carry it to the table the happy birthday song began but it lost its impact because the staff took so many selfies with it. It arrived eventually with candles unlit and the waitress gave us a lighter so we could light our own candles. What?? Never again. First and last visit. Nil points. Soggy waffles expensive for what we had"
Cafés • Pizza • Kebab • Desserts
"This restaurant is poorly managed, resulting in terrible service that led to a disappointing experience. We waited ten minutes at the counter before a staff member finally took our order, only to be told that it would take another 15 minutes or more to prepare. Frustrated, we ended up ordering to go. The whole process was a complete disaster. Our order was supposed to be simple - a waffle, two slices of hot chocolate cake, and a milkshake. However, they managed to completely mess it up by forgetting the waffle and serving us cold cake straight from the fridge. We had to reheat everything in the microwave at home. Every time we bring our children here, it ends up being a terrible experience and far from child-friendly. The staff seem indifferent and the customer service is terrible. We have decided never to return, but unfortunately, it is the only place nearby for cake and ice cream. This establishment should consider closing down if they are not willing to invest in proper training for their staff. It is a worrying thought to imagine what could happen if someone had a food allergy in this place. I strongly urge others to avoid this place and take their kids elsewhere for a more enjoyable dessert experience."
Cakes • Waffles • Desserts • Ice Cream
"I cannot recommend this place enough. I would fly to Liverpool (or make sure it's in my UK itinerary) to visit this place. The desserts are decadent with awesome portion sizes. The service is excellent. This place, man--just freaking WOW!!! Everything we ordered hit the spot for all of us. I would like to especially call out and thank Luqman, the waiter/host who took care of us. He is one of the friendliest, gracious, and kind people I have ever met. He spoiled us rotten (kids and adults). He needs to be recognized by Kaspa's owner and managers for just how awesome he is. Dude, I can't wait to go back to this place again. And I hope Luqman is in charge or taking care of us again!!!"
Coffee • Desserts • Ice Cream • Chocolate
"At the start of our visit to kaspas we were not explained any of the Covid-19 measures we have to follow, not even a greeting when we walked in. We ordered a few ice creams and 2 hot desserts (waffle and fudge cake). Both the waffle and the fudge cake were given to us cold, when discussing this with one of the workers she accused us of being there for 30 minutes with the dessert despite only being in the building for a total of 15 minutes with proof of time of ordering on the receipt, when the issue had been accepted to be changed by the worker, the other workers all decided to huddle and find out what's happening, following that with stares in our direction. Can't fault the food once this was corrected. But glad I'm not ordering one of the other cakes in the display as they looked stale and falling apart as if they had been there for a while, and glass around the upstairs covered in handprints left by previous customers clearly showing the lack of thorough cleaning during covid-19, wouldn't recommend sitting in if you want any food."
Cafe • Coffee • Waffles • Desserts
"I’ve been to Kaspas several times, and each visit just gets more and more disappointing. This time, however, was the worst. The toilet seat in the ladies cubicle was broken, to the point it partly slid off the pan whilst I was sitting on it, which resulted in me being thrown forward and bumping my head on the corner of the sink. This is extremely dangerous. Our waitress was grumpy and rude. Don’t know the name (no name badges for staff) but was only very young with medium brown hair. Two of my friends and I asked for glasses of tap water, which was cloudy and came in dirty glasses. Finally, the food was stone cold. Won’t be coming here again. Think I’ll go to Little Dessert Shop or Legendary Waffles next time. At least they know how to give acceptable customer service."
Pub • Desserts • Ice Cream
"Order was missing 3 whole milkshakes £18) Phoned up store. Manager stated there was “nothing she could do” for me. Saying even though I placed delivery I would have to come and collect the outstanding items. Proceeded to then not assist in helping with a refund, then hung up on me twice, then when she picked back up she insisted it was not her who hung up and lied that she hadn’t. Order was placed around 2100hrs, the phone call I had with the manger was around 2204hrs and it was quite clear she was 4 minutes past her clock off time and gave no consideration to the customers dilemma that her store had placed them in. Truly the worst piece of customer service I have been receipt off, I truly hope the SLT at Kaspas trace the call back and review it in hope of using it to provide better training to others. And I wouldn’t wish this on my worst enemy however, the manger I spoke to needs to be dealt with, and stuck on some development plan. Romford store 2200hrs, female European manager approx 20-30 years old."