A delightful campfire treat with melted chocolate, toasted marshmallows, and crispy graham crackers in perfect harmony.
Bbq • Fish • Meat • Japanese
"Somehow the service here is abysmal when we ask if it’s possible for some accommodation for our food intolerance, our waitress just started to give us a hostile attitude, then said she would check n come back to us but never came back. Instead just started serving food for us without letting us know if accommodation can be made so we could dine here safely. Our order was messed up. Many things was taken down wrong and the correct items were not served until we’ve asked again a long time later. Also never informed us of anything on the table that potentially contains food intolerance trigger until we almost finished everything. It’s a very bad dining experience given we’ve ordered 150£ worth of food. Maybe won’t return to this brunch."
Cafe • Cafés • Coffee • American
"head over heels in love with this epic little gaff my second visit in the room of a week, deffo will be my second home. Give me a cup of sugar about an alcoholic drink every day of the week! Great young and ridiculously good value."
Meat • Beer • Steak • Burgers
"It happened late on a Sunday night. We were greeted by the minute we arrived and assured that they were more than happy to put us for food, even the service came to an end. The food was really good quality, fresh and boiled well prepared... the waitress was top drawing, pleasant and polite. We did not feel disappointed in any way the delay of the hour. A pleasant atmosphere with a beautiful transverse breeze from the open windows in the porch style. All in all this little jewel ended our evening beautifully. Thank you."
Pub • Burger • Burgers • Build Your Own
"The service is always friendly and attentive, but the wait times can be a bit long during peak hours. Overall, I still enjoy dining at this restaurant but I hope they can improve on the consistency of their food quality."
Cafés • Cakes • American • Ice Cream
"We arrived at the restaurant at 7:15 p.m. and found that the room was not very full. However, the two waitresses were more interested in playing on their phones behind the counter than taking our order. After waiting for 15 minutes with no service, we decided to leave. It was unfortunate because we were hungry."
Cakes • British • Waffles • Ice Cream
"First time here and would not go back. Very unfriendly welcome from the 2 girls working. It was Freezing cold in there and very dull atmosphere. The place was dirty and the toilet floor was soaking no wet floor sign Desserts didn't come all together. Absolutely rubbish."
Tea • Coffee • Desserts • American
"Visited kaspas in cwmbran with a couple friends a week ago. Was waiting at the door for around 5 minutes before being seated. Ordered food, it came fairly quickly and was too a good standard. However we had no cutlery. Made eye contact with the worker and she brought over cutlery, but it was only spoons. Had to go ask for a knife and fork, as spoons are impractical for waffles and crepes. The worker said There is some in the bucket I just gave you When there clearly wasnt. They also forgot my coke, which I had to ask for on the way out, and I also didnt recieve an apology for. The vibes were not good, the food was decent, the service was appauling. I would expect a good experience for the price I paid."
Tea • Waffles • Desserts • Ice Cream
"The family went to celebrate my grandson’s fifth birthday. After an hour and a half there was no sign of our order. My daughter suggested that they refunded our money and they started making it. I went to the counter after 10 minutes and it was on the side. I asked if that was our order and they said yes. I stood there while the staff photographed their creation and until they actually picked it up. When they started to carry it to the table the happy birthday song began but it lost its impact because the staff took so many selfies with it. It arrived eventually with candles unlit and the waitress gave us a lighter so we could light our own candles. What?? Never again. First and last visit. Nil points. Soggy waffles expensive for what we had"
Cafés • Coffee • Dessert • Desserts
"have been kaspa at several places for desert demand, most stalls have the same living and inviting interiors along with delicious selection of deserts in the menu. Environment: 5/5 Desert: 4.5/5 Presentation:5/5 personal service: 3/5 one has to satisfy their sweet tooth."
Pub • Desserts • Ice Cream
"I placed an order over Uber eats for collection. On the Uber eats they did not have an option to purchase vanilla soft ice cream, so I selected gelato. As this was for my daughter and she is extremely fussy I thought I’d call and ask them instead of the gelato can I have the soft ice cream and explained I was unable to selected that option. I had an extremely rude woman on the phone, that told me to order from else where becsuse there’s nothing she could do, bare in mind the gelato is more in value then the soft ice cream. I asked if I could have her name and she put the phone down on me. I called again, she then told me that she won’t do anything to help me and either take the gelato or cancel my order. I’ve been using kaspas for a long time, but how that staff member behaved has left me feeling like they do not value there customers. One person can really ruin a whole brand!!!! I’m disgusted!!!! Kaspas please listen to your calls!!! I didn’t even end up ordering and did take my order to another dessert bar."
Cakes • Waffles • Desserts • Ice Cream
"This place was amazing. When I visited it was busy however, they still managed to get my order to me quite fast. I ordered a waffle and it tasted amazing. The soft whip ice cream also tasted good. I also order on of the milshakes and it was amazing. The staff where friendly and nice! I will definitely be back."
Coffee • Desserts • Ice Cream • Chocolate
"This is the second time we’ve been, I wanted to give them the benefit of the doubt as our first time was not great either. We arrived and the closed sign was displayed in the door, but we saw people in there so went in and asked if they were open. They were, so we stayed. And waited to be seated. And waited. And waited. And waited. Bear in mind there were only 3 tables occupied and no other customers waiting we waited 15 minutes to be seated. We had a baby with us, no offer of a high chair and the staff member who showed us to our table left super quick before we had sat down or had a chance to ask about a high chair. We ordered an ice cream sundae, a milkshake and a hot chocolate. We also asked for some hot water to make up a bottle for the baby. Which was provided in a glass. Not a mug, a latte tall cup or any other hot drink receptacle, but a drinking glass... the ones they serve the cold drinks in. Painful to carry but we didn’t want to wait even longer to feed the baby. The hot chocolate came after 5 minutes which was quick. It was ok, nothing special. 30 minutes later (we were 1 of 4 tables, and 1 of the tables had already received their food before we ordered) we received the sundae an shake. I counted at least 4 staff members and it took 30 minutes for a small sundae and a shake. The sundae was ok, the milkshake was ok. Didn’t meet expectations given the price and the wait. In summary: terrible service, mediocre desserts, not expensive but not cheap either."
Cafe • Coffee • Waffles • Desserts
"Very very slow service. Arrived as a group ordered first and despite other people arriving after us they managed to get their orders first. My order was a donut, had to speak to 3 different members of staff after waiting over 25 minutes to get my order. Won’t be returning which is a shame as the premises look good, shame about the poor service."
"Order was missing 3 whole milkshakes £18) Phoned up store. Manager stated there was “nothing she could do” for me. Saying even though I placed delivery I would have to come and collect the outstanding items. Proceeded to then not assist in helping with a refund, then hung up on me twice, then when she picked back up she insisted it was not her who hung up and lied that she hadn’t. Order was placed around 2100hrs, the phone call I had with the manger was around 2204hrs and it was quite clear she was 4 minutes past her clock off time and gave no consideration to the customers dilemma that her store had placed them in. Truly the worst piece of customer service I have been receipt off, I truly hope the SLT at Kaspas trace the call back and review it in hope of using it to provide better training to others. And I wouldn’t wish this on my worst enemy however, the manger I spoke to needs to be dealt with, and stuck on some development plan. Romford store 2200hrs, female European manager approx 20-30 years old."
Lunch • Coffee • Desserts • Ice Cream
"I visited the restaurant today. It was not very busy, but the service was slow and we initially received the wrong order. Most of the staff seemed to lack enthusiasm for their work and took their time. Unfortunately, everything was coated in a very sweet syrup that overwhelmed the taste of the food. Some items on the menu were unavailable, and there was no option for a smaller portion. The advertised special offer for coffee and cake on the website did not automatically apply to the bill. The biggest issue was the lack of customer toilets, as they were blocked. I have heard from family members who have been here before that this is a common issue, with toilets often having standing water on the floor or being dirty. Due to these reasons, we will not be returning to this restaurant."