A delightful campfire treat with melted chocolate, toasted marshmallows, and crispy graham crackers in perfect harmony.
Bbq • Fish • Asiatic • Japanese
"Terrible service, place is dirty, table was sticky. Asked staff to clean the table again cause the table was sticky. Got handed extra napkins to clean ourselves. Ordered sauces to go with our BBQ. Had to remind the server 3 times. It wasn't even busy. Ordered beef slices, got super fatty cuts to the point there was basically no meat. Seats were all run down and covers were all falling apart. Our grill was not changed once during the hour we were BBQing. For a table of 2 we paid close to 100 pounds and for that money a better food and experience can easily be had elsewhere. For a Japanese restaurant the lack of attention to detail was simply shocking. Would not recommend."
Tea • Cafe • Coffee • American
"We were SO looking to going to the cereal cafe as we are lovers of cereal, me especially and I was a great supporter when they first opened. We went in on a Sunday late morning and got in time to be seated just before it started getting busy. We were supposed to have table service but they were very busy and the guy behind the counter only looked about 14 so we were prepared to go up and order. Only thing was a lot of other people got their orders taken before us so not only were we waiting a very long time before we ate, but everyone besides the lad were moving at a snails pace. There was no sense of urgency or keeping up with the orders despite it really starting to get busy. My partner has many years experience in hospitality so it wasn't like we weren't sympathic but the level of apathy was unreal. Paper orders mean that someone is still running up and down the stairs to get the bowls made up rather than having one person upstairs taking orders and doing drinks, and one person making cereal downstairs. Just seems really inefficient. Two guys left because they were waiting for their coffee. This was a Sunday as well, not even a Saturday. The concept is there and they're obviously popular but wouldn't recommend to dine in until they get the system sorted. It's such a shame because I love cereal but I can't go back if I'm going to be waiting an age for my breakfast. FYI you get up to 4 types of cereal in a bowl, and extra toppings are 50p. The choice of cereal is supposed to be what's avaliable behind the counter but this isn't always accurate and the same goes for the milk."
Steak • Mexican • Burgers • American
"we arrived two hours after opening in the restaurant and we assumed that it was closed because all entrances were closed or locked. we were then greeted after we tried to open the door and said they were open. we have long waited to get our drinks, as no personal was visible in the restaurant. When the food arrived, it was cold. we kindly made the personal aware that our eating was cold after we tried to get their attention when they stood chatting. our food was brought back to the kitchen. waiting after 35 minutes, the staff explained that they forget about eating in the kitchen and that is now cold again. with only one apologies we will not return to this restaurant."
Pub • Burgers • Starters • Build Your Own
"The service is always friendly and attentive, but the wait times can be a bit long during peak hours. Overall, I still enjoy dining at this restaurant but I hope they can improve on the consistency of their food quality."
Cafés • Kebab • Seafood • European
"we have turned up at kaspa for an breakfast contract and met friends, we arrived early, but because it was raining, they let us in before the opening times that were really friendly. the staff was great, eating was fabulous!"
Cakes • British • Waffles • Ice Cream
"Came to kaspa’s with a friend and got seated then when we went to order the cashier was not friendly and was impatient. Order came wrong the first time so we took it back and got a milkshake instead which also was wrong. When we asked for it to be changed they were rude and were very visibly annoyed. Instead of replacing the whole thing they just scraped off the whipped cream. Also ordered a drink that did not come and we had to go up to the counter again to receive it after asking multiple times. Overall very disappointing as the food is enjoyable but customer service is not the best or the friendliest. Wouldn’t recommend this specific kaspas…"
Tea • Coffee • Desserts • American
"Visited kaspas in cwmbran with a couple friends a week ago. Was waiting at the door for around 5 minutes before being seated. Ordered food, it came fairly quickly and was too a good standard. However we had no cutlery. Made eye contact with the worker and she brought over cutlery, but it was only spoons. Had to go ask for a knife and fork, as spoons are impractical for waffles and crepes. The worker said There is some in the bucket I just gave you When there clearly wasnt. They also forgot my coke, which I had to ask for on the way out, and I also didnt recieve an apology for. The vibes were not good, the food was decent, the service was appauling. I would expect a good experience for the price I paid."
Waffles • European • Desserts • Ice Cream
"The family went to celebrate my grandson’s fifth birthday. After an hour and a half there was no sign of our order. My daughter suggested that they refunded our money and they started making it. I went to the counter after 10 minutes and it was on the side. I asked if that was our order and they said yes. I stood there while the staff photographed their creation and until they actually picked it up. When they started to carry it to the table the happy birthday song began but it lost its impact because the staff took so many selfies with it. It arrived eventually with candles unlit and the waitress gave us a lighter so we could light our own candles. What?? Never again. First and last visit. Nil points. Soggy waffles expensive for what we had"
Cafés • Pizza • Kebab • Desserts
"have been kaspa at several places for desert demand, most stalls have the same living and inviting interiors along with delicious selection of deserts in the menu. Environment: 5/5 Desert: 4.5/5 Presentation:5/5 personal service: 3/5 one has to satisfy their sweet tooth."
Cakes • Waffles • Desserts • Ice Cream
"I cannot recommend this place enough. I would fly to Liverpool (or make sure it's in my UK itinerary) to visit this place. The desserts are decadent with awesome portion sizes. The service is excellent. This place, man--just freaking WOW!!! Everything we ordered hit the spot for all of us. I would like to especially call out and thank Luqman, the waiter/host who took care of us. He is one of the friendliest, gracious, and kind people I have ever met. He spoiled us rotten (kids and adults). He needs to be recognized by Kaspa's owner and managers for just how awesome he is. Dude, I can't wait to go back to this place again. And I hope Luqman is in charge or taking care of us again!!!"
Coffee • Desserts • Ice Cream • Chocolate
"my wife Placed an order for a very bery Cherry sundae and a tripple chocolate fudge cake at 9pm on Tuesday 3rd October2023 through justeat. this was never delivered, instead it was cancelled and we did not know about it until just before 10pm on the 4th October 2023. I find this extremely disappointing, not to mention unprofessional it should not take a full hour to deliver chilled and frozen products to customers only 1.5 miles from the kaspas didcot icecream parlour. neither should it take an hour to let the customer know their order was Not fulfilled. Kaspas forgot rules 1 and 2 in retail, give the customer what they asked for or if they are unable to fulfill an order notify the customer so they can collect their order..clearly Kaspas failed in both regards and if they do this with all their customers who order online then they may loose customers and business.Nd receive bad reviews!!!!!!!!!!!!!!!!"
Cafe • Coffee • Waffles • Desserts
"I’ve been to Kaspas several times, and each visit just gets more and more disappointing. This time, however, was the worst. The toilet seat in the ladies cubicle was broken, to the point it partly slid off the pan whilst I was sitting on it, which resulted in me being thrown forward and bumping my head on the corner of the sink. This is extremely dangerous. Our waitress was grumpy and rude. Don’t know the name (no name badges for staff) but was only very young with medium brown hair. Two of my friends and I asked for glasses of tap water, which was cloudy and came in dirty glasses. Finally, the food was stone cold. Won’t be coming here again. Think I’ll go to Little Dessert Shop or Legendary Waffles next time. At least they know how to give acceptable customer service."
Pub • Desserts • Ice Cream
"Order was missing 3 whole milkshakes £18) Phoned up store. Manager stated there was “nothing she could do” for me. Saying even though I placed delivery I would have to come and collect the outstanding items. Proceeded to then not assist in helping with a refund, then hung up on me twice, then when she picked back up she insisted it was not her who hung up and lied that she hadn’t. Order was placed around 2100hrs, the phone call I had with the manger was around 2204hrs and it was quite clear she was 4 minutes past her clock off time and gave no consideration to the customers dilemma that her store had placed them in. Truly the worst piece of customer service I have been receipt off, I truly hope the SLT at Kaspas trace the call back and review it in hope of using it to provide better training to others. And I wouldn’t wish this on my worst enemy however, the manger I spoke to needs to be dealt with, and stuck on some development plan. Romford store 2200hrs, female European manager approx 20-30 years old."