Strawberry Dream
Sundaes Gelato Bedford

Sundaes Gelato Bedford

58 High Street, Bedford, MK401NT, United Kingdom

Cafés • Pizza • Coffee • Italian


"Shocking customer service. I went here with my sister yesterday as she had vouchers for there. After we walked through the door, we waited because we are unaware of whether to just take a seat or someone will show us to a seat. So we...asked a lady who was stood by the counter and she sharply said take a menu and sit down . We found a seat and took a look at the Broad menu.. I choose the brownie boom crepe but I wanted strawberries instead of bananas and my sister went for the velvet milk chocolate crepe. I went to the till to order for us and told the lady serving that we had a pound off voucher when you spend I told her what I wanted and she put it through but then told me that I can use their free hot drinks deal if I'm buying a crepe which effectively saves less than the voucher I have which I didn't want. I wanted to use my voucher so I respectively declined and used the voucher I wanted to use. Then the senior member of staff came over and said I should have the brownie delight crepe which is exactly what I want. I told her that the reason I didn't choose that one is because it has white chocolate whereas the brownie boom has milk chocolate. I told them I don't like milk chocolate. Then she said they will swap white for milk chocolate. But that's exactly the same as swapping banana for strawberry. What's the difference?! Hot drinks arrived.. My cappuccino didn't have chocolate on top which I thought was odd as I never requested for none. And my sisters tea came with an espresso cup full of milk which was impossible to pour! A lady brought my crepe to the table and told me that they accidentally put white chocolate on my crepe and then put milk on top to disguise it. I told them again that I don't like white chocolate so I won't accept it, meaning that have to make me a new crepe..she was clearly annoyed and threw the whole thing in the bin.. Then within seconds a new crepe arrived with my correct order but the lady practically threw it on the table and just walked away, not even an apology.. Talk about rude. And when my sister's finally came, they didn't even tell her what it was and just put it down and left!!! Attractive crepes however they were stone cold! Obviously aren't made fresh.. Very disappointing. Would not recommend anybody going here.. Stay clear!"