"I have been a patron of this establishment since it was an old Irish pub with unique window panes and sticky carpets. However, tonight, I experienced extreme rudeness and appalling customer service. I initially ordered a pizza through Deliveroo for £18, which is not cheap. The app stated that it would take 60-90 minutes to arrive, so I attempted to cancel the order. Unfortunately, it had already been accepted by the pub and my attempts to contact them went unanswered. I decided to go to the restaurant in person to address the issue. Upon explaining the situation to a waitress, a bearded man with a ponytail interrupted and blamed Deliveroo for the problem. Despite my efforts to find a resolution, he continued to deflect responsibility and was unhelpful. He accused me of shouting and gesturing, which I was not doing. He even rudely blew his nose without excusing himself. Eventually, he told me to leave the premises. I left the pizza behind and complained to Deliveroo, who agreed to refund me. This staff member's behavior was unacceptable and he clearly lacks proper customer service skills."
