Phone: +442073283286,+442073283287
Address: United Kingdom, NW6 6NN, London
City: London
Menu Dishes: 35
Reviews: 1536
Website: http://www.thesalusbury.co.uk/
"I have been a patron of this establishment since it was an old Irish pub with unique window panes and sticky carpets. However, tonight, I experienced extreme rudeness and appalling customer service. I initially ordered a pizza through Deliveroo for £18, which is not cheap. The app stated that it would take 60-90 minutes to arrive, so I attempted to cancel the order. Unfortunately, it had already been accepted by the pub and my attempts to contact them went unanswered. I decided to go to the restaurant in person to address the issue. Upon explaining the situation to a waitress, a bearded man with a ponytail interrupted and blamed Deliveroo for the problem. Despite my efforts to find a resolution, he continued to deflect responsibility and was unhelpful. He accused me of shouting and gesturing, which I was not doing. He even rudely blew his nose without excusing himself. Eventually, he told me to leave the premises. I left the pizza behind and complained to Deliveroo, who agreed to refund me. This staff member's behavior was unacceptable and he clearly lacks proper customer service skills."
All prices are estimates on menu.