The G.o.a.t. (V)
Pizza Hut

Pizza Hut

Unit 8 Ravenside Retail Park, Chesterfield, United Kingdom

Pizza • Sushi • Seafood • European


"We dine at Pizza Hut regularly so we know what’s what, we aren’t unfamiliar with things here. We haven’t however been since COVID and the experience is somewhat strange at least when compared to other restaurants. The 2*’s is for the food, nothing ‘wrong’...with the pizza and sides, came out piping hot and delicious. Our issues were with the ordering experience and salad bar. There is no option to order with a member of staff, you HAVE to order on their website while sat at your table, you also HAVE to pay card, you CANNOT pay cash and you CANNOT use a gift card, its non negotiable. We’ve not come across this post COVID, all other restaurants allow cash payments and an alternative if you don’t or cant order on an app. The next issue was with the salad bar, this is their strange part. Take Harvester for example; the salad bars are open, but the servers get it for you and plate it up. In Pizza Hut you can choose between Green Salad, Coleslaw, Potato Salad or Bacon Bits (Yes just four choices) and you can only choose one on their online ordering system, extras are £1 per choice. So you cant have Salad with Coleslaw and Bacon Bits, the system doesn’t allow this and it would cost £2 extra. I don’t think we will be back until this post COVID experience is changed we understand changes need to be made, but we eat out every week at least once, and have done through COVID and haven’t had any strange issues like this before."

Pizza Hut Brighton Marina

Pizza Hut Brighton Marina

The Waterfront, BN2 5WA, Brighton and Hove, United Kingdom

Pizza • Pasta • Salads • Buffet


"Absolutely awful experience. Went for a birthday meal. Greater by the manager who asked if we had any allergies. I replied yes, tomatoes for my daughter. Was given allergy menu. Ordered food. Said 3 times that there’s a tomato allergy to my daughters plate. No sauce or tomato on her pizza. Plain base. She understood. Waited ages for food. Comes out, gives my daughter her pizza. They’ve seized bbq sauce over her pizza?! BBQ has tomato in! They’ve just given an allergen to a child with an allergy!!! I’ve explained she can’t have it for that reason. She takes it back and says it’ll be another 10/15 mins to re cook!!! My daughter is autistic, she didn’t understand why we’ve all got our food and her not… When food finally came out 15-17 mins later, she didn’t want it, she was put off from earlier and wasn’t hungry by that point:… They also forgot our side order of chips…. They came out once we finished our meal! Spoke to the manager, who apologised and said he’s not really sure what to say. He’s told the chef off, my daughters meal is free! She didn’t eat!! He says the chest read the order wrong and got confused!! That’s when I got more annoyed and said , what they’ve done is an allergy breach. You’ve placed a known allergen infront of a child with that allergy, their lucky nothing serious happened, where she ate it… Plus the side order was forgotten! He then offers 2kids meals free, and s pudding…. Hardly makes up for it really. The waitress then never came back to our table. Our food/plates were left in front of us. We had to go and case someone to actually pay. The table next to us wasn’t cleared for vet an hour!!! Very attentive staff!!! Extremely disappointed in the lack understanding of an allergy! And overall service. Oh and my husbands pizza had 3 peppers randomly in his pizza, again had this of been something anyone was allergic to, huge problem! Chef’s really need to be aware of what they are doing and putting in food!!! I won’t even mention the fact I’m disabled and the toilet was wet/slippery with the mop bucket and cones in the way! (The men’s toilet was out of action too, so the men had to use disableds) Completely ruined our birthday meal."

Pizza Hut Restaurants Argyle St

Pizza Hut Restaurants Argyle St

203/205 Argyle Street, Glasgow, G28BU, G2 8BU, United Kingdom

Food • Pizza • Cafés • European


"I would have liked to have had an experience there, but I couldn't because I didn't allow it yesterday on the 29th april 2022. after checking in the internet that the closing time at 22.00 clock (which is also advertised at the entrance door), my family and I was allowed in this restaurant despite 20,45 it means an hour and fifteen minutes before closing not eating. a worker (a young man) told me that the time to eat was closed and that I had only the start option. when we were on vacation to visit the city, we did not want to take our dinner home, on one side, because we were not close and on the other because we were a good time with dinner in a restaurant we like. I really don't understand why this restaurant has a closing time if they don't respect it. I could have understood this decision if we had arrived there by 21.30, but we had more than enough time to eat there and go before the closing time. my opinion, terrible customer service of this restaurant. I think manager and specialties of franchise should investigate what happens there. pizzahut pays all these houseworkers before homework because they do nothing in the last hour and half an hour. they had only one chat and gave to the supplier who was out to take orders. I am firmly convinced that customers need to take care of something completely different than what we experienced yesterday in this pizza hut restaurant on the argyle road in glasgow."