Triple Cooked Chips
The Vanbrugh

The Vanbrugh

91 Colomb Street Greenwich London, SE10 9EZ, United Kingdom

Pubs • Meat • Beer • Cheese


"they enter the pub and so we stood at the bar and waited to be recognized. employees get drinks for customers at the bar and not even a simple “Hello” or reinsurance that they knew we were waiting. after almost minutes I asked. the barmann when we waited at the right place for the restaurant. he suddenly said, “Have you booked?” I confirmed that I and the time. we went to us and then went away. Paper menus on the table, no drinks menu at all. menus were left on the table, maybe this is a Kovid measure and they intend to throw away the paper menu, seemed just strange and no explanation given. kellnerin appeared a short time later asked what we wanted to order. I've seen it in a hurry to ask to shoot. drinks arrived, a drink was wrong, no big thing, it changed without problems. we all had the chicken roast and the meat was really delicious, no problems there. the veg consisted of less than one tablespoon of cauliflower, a single carrot strip and two small discs of papageiens. very small bratkartoffels and were tante bessies ofen ready to sort or similar certainly not a cooking quality or homemade frying. the gravure was well flavored and delicious. after the meal was laid on the table, the waitress disappeared permanently. the water that had been demanded for the table did not arrive. the waitress was not near enough to ask at any point. halfway through the meal, from us our drinks had ended and looked around again and again to order another, but no incident. No one came and asked how the meal was or whether we needed anything. who I think was the manager or owner was very attentive for two ladies sitting a few tables away and seemed to impress them. they did not seem to be aware of any other guests in the opposite and had their flashers fixed. the table next to us was a group of people, the limited space made it very loud (not really someone to blame), but it was difficult for us to talk to each other on the table when we were in the competition to hear. we finished our meals and sat for about minutes waiting for the staff to notice. the waitress catches the place of my boring expression over the room and came by and asked if we were done. at this point more drinks were offered, which we rejected. we had also removed the idea of dessert and so ordered only a child with us. ordered a cappuccino, that came and the barman asked who ordered it. when the person laid his hand, the barman leaned over the table, whereby a second person had to move her chair back, on the one hand, because it was so rude to lean so tightly and on the other hand over someone because there was the danger of having a hot drink over the head. to move the table to the person that is served, seems not to have been taught to the staff. two packs of white sugar were sat casually on the table. the drink was lukewarm and badly made. brown sugar was demanded when the dessert of the child arrived and that was given. the dessert was brought to the child (alter with the instruction “not touching the plate it is really hot” I moved the plate for him and it was tasty hot after having been whipped around in the microwave to warm the brownie I suspect. fortunately, he is a child who is not impulsive and has no special needs and therefore would not attack a plate, but much more thoughts should be given to safety, in particular safety of children. change the plate would have taken seconds before serving a child. the waitress then disappeared again and we looked at how he had to stand up and go on looking for waiting staff. we were finally asked if we wanted something else and politely said that the bill would be enough. a service fee has been added to the bill. after the discussion, we decided (for the first time in my case) to draw the complaint from the bill. I said the waitress that politely and said that unfortunately this evening did not go well. her answer was: “OK, thank you” took the payment and went away. there was no attempt to apologize or ask what made us feel like that. then we put on our hands and made us to the door. ignored by the waitress who either do not check whether we go or not interested. the manager/owner was right at the exit and did not try to say goodbye or even thank her for her need. really is a scandal and in the right hands could visit and enjoy a wonderful place."

The Crab at Bournemouth

The Crab at Bournemouth

Exeter RoadDorset BH2 5AJ, Bournemouth, United Kingdom

Kebab • Steak • Resort • Seafood


"This was part of our bed and breakfast of the Park Central hotel, to which I 've written a separate review. But I have to start by saying, I have no idea why it is attached to that hotel. I 4 star rated that hotel, and 2 star this, and even that I was being generous! the dinner on our first night started off very nice. We were seated quickly, drinks came relatively fast. As with all offers there is a separate set menu, we optioned to pay extra for the main menu as I wanted some good sea food! We started with oysters which where lovely, this and one factor at breakfast, gave it that second star, other wise it would have been a one star! Ordering off the main menu my husbands sea bass was quite nice as I had a little taste, my hake on a bed of risotto was awful!!! And I say awful because it was, the hake tasted like hake, no flavour or anything to recommend it by, the risotto was just terrible! I 'm not sure if the chef had just discovered saffron, but it was overpowering and just the worse!!! I filled up on the maybe 3 x 3 inch piece of Fish and veg and my husbands side salad! I could not bring myself to eat it, I 'm not a lets be polite and suck it up kind of diner I 'm a, I want good food, this is what I paid for kind of diner!! to add insult to injury, the waitress asks how our meal was, my husband raved about his sea bass, I went on to say my meal was not adequate, she went on to LOOK at me like I smeared it on my face, no apology, no replacement, not even an acknowledgement of the fact the meal was awful!! Wanna hear the SECOND insult to double injury?? I went to use their ladies facilities and saw a board with their specials! I would have easily opted for one of those, but was not given the opportunity or told about it! Unfortunate the picture I took of the specials board was burry due to maybe anger or frustration, or after a bottle of Prosecco just couldn 't hold the camera straight!! It took a while for our bill to come, and by this time I am already fuming at my first night here ruined by a horrid meal!! I kept getting louder to get a server to bring up our bill, and again I mentioned I was not happy with the meal, again to be TOTALLY ignored! If I was paying for the whole meal I would have complained to the manager, but as we only paid for the alcohol, oysters and balance of the meal, I let sleeping dogs lie as everyone else seemed to be having a good time in the restaurant! I did not want to be that guy . Now....breakfast!! I thought, surely they cannot screw this up!! Time for them to redeem themselves!!! Ohh how wrong I was! Instant coffee, awful! I was told there was a pot of filter coffee, it was just as bad, and horribly watered down! My husband said his tea was FISHY!! What the actuations heck?!?! Do you guys wash the water urn with the same spong as the fish board!?!?! That is disgusting!!! Two english breakfasts ordered, I had scrabbled eggs (the ONLY redeeming point at breakfast!! my husband had fried and awfully under cooked! No one wants runny eggs! The mushrooms clearly batched cooked, tomato, halved and lightly fired I hope you like partially raw tomato! Bacon, very generic, beans were beans, what else can you say? Maybe add some spices, a condiment or two?!?! I ended up eating my scrabbled eggs and bacon, but desperate to get some vegetables in my ate my mushrooms and beans under protest! And ended up filling up on pots of yoghurt! My husband spotted flies on the pasties on the open buffet where the tea urn was, so we stayed away from that! I know its a fish restaurant and flies are expected, doesn 't mean I want them doing the Charlston across my croissant!! Morning two, I opened for an omelette as that is crack some eggs and add the bits, I wish I took a pic as it was hilarious!! It looked like a egg pancake with bacon bits and mushrooms!!! Good heavens! Once again I filled on yohgurt and toast, which was freshly made thank goodness! I noticed there was specialist coffee available, lattes, mochacinno etc, I ordered two to get told those cost extra!!! OMG! What kind of Mickey Mouse, back garden, off the books kind of eatery you guys running here?!?! For Petes sake! Would I recommend this place, NO! Would I eat there if it was free? Clearly as I had no choice and was part of my stay, but if they offered me compensation for the poor service in the form of a free meal, I 'd say NO!!"

Marco Pierre White Steakhouse, Grill Southampton

Marco Pierre White Steakhouse, Grill Southampton

Grand Harbour Hotel Southampton, West Quay Road, United Kingdom, SO15 1AG

Tea • Steak • Grill • Cheese


"Unfortunately very disappointed with the meal we had here on Saturday2 Sept 23. Having been in the past we were really looking frwd to our treat at this hotel and a meal at the 'Marco Pierre White ' steakhouse. After placing our order for the fillet steaks we not only had to wait 50 minutes for any food to arrive (we were seated as it opened so not many other diners were there) but then the under average meal arrived. The Koffman fries were absolutely inedible. They were burnt with grease coming out of them and most were small burnt ends and looked disgusting (see photos). We mentioned this to our waiter when he came to check and he offered to bring new fries. We waited another 10 minutes for these to arrive but by then our steaks were eaten as they were getting cold. The waiter should of taken our plates away and got rid of the old fries, but instead he left them on our plates. The new fries were not alot better and we didn 't eat many due to the meal now being ruined! The waiter then bought us the bill. I just couldn 't believe we were about to pay nearly £80 for a meal that was utterly disappointing. I made an error here by paying the bill in full then thought I would go and speak to the manager. This was a big mistake. After waiting another 10 minutes to speak to someone the manager came over and said all she can offer is 20% off next time we visit. I told her this will not be happening and we won 't return. She said nothing else can be done and didn 't even offer a refund of the chips. I was disgusted and told her that if I had known this I would not of paid the bill at all until I had spoken to her, I felt dubed and angry, we even paid the service charge, added without us asking. As the restaurant manager surely she would have a small amount of discretion to offer something back to us??? I really don 't think it was to much to ask for? She just said she couldn 't offer anything else, which I don 't believe for one minute. I asked how I can escalate this further and she told me I can speak to hotel reception. We went back to our room and decided to ask for the manager when checking out in the morning. I spoke to the guest relations manager when we checked out, to be fair he did listen and take down notes and my contact details. He assured me he would look into this and come back to me. He accepted the restaurant manager was wrong in not dealing with this the previous evening. After 5 days of no contact from him I emailed to chase it up, then another 2 days (1 week had now passed) I decided to email the hotel chain direct to pass on my complaint and gave them all the details in an email. Two hours later I finally had a response from the guest relations manager. Although he apologised I was refunded just £13! From an £80 meal, absolutely unbelievable. Due to these circumstances and the way it was handled I cant recommend this hotel or steakhouse and will definitely not be returning. This is a restaurant backed by a 3 star michilin chef hence you expect good service and quality food, especially for the higher price you pay, seems like we were just paying for the name! Very disappointed"

The Butcher Grill

The Butcher Grill

39-41 Parkgate Road Battersea London, SW11 4NP, SW11 4NA, United Kingdom

Meat • Steak • English • British


"Was the second time I had eaten here but had a lovely Sunday meal here last Sunday courtesy of Flatmate. Butcher and Grill (situated on the formersite of Cafe Rouge) occupies a great, imposing site. The Butchers shop welcomes you as you walk in- to the right a lovely array of meat and to the left a delicatessen/grocers selling a selection of organic produce. The split-level open plan restaurant is to the back. A heavily stocked bar located to the left, high ceilings and exposed brick work give the place a sophisticated yet homely feel. Flatmate and I, starving as ever, eyed the menu and decided to forgo the starters (pretty unexciting) and dive into the mains to stop ourselves drooling onto the table. We excitedly ordered plates of the rib eye steak. Sides as do the sauces, come separately so we ordered some green beans, mash, dauphinoise potatoes, mushrooms and green peppercorn and red wine sauces.Before I was about to chew Flatmates arm off it all came thick and fast and we were very excited. Meat looked good, potatoes looked good. Veg looked ok but mushrooms a side does not make. HmmmmAmyway, it was great. We loved the organic rib eye fantastic and flavoursome though a touch overdone. Nevermind we said, we were too hungry to care and i was upset when the last mouthful had gone. Flatmate pushed the boat out and ordered us puddings cheesecake and an apple thingy. In preparation, we had to unbutton the top of our jeans to make room. Can't remember but i think they were nice the steak just keeps coming back to me steak cheesecake? steak apple thingy? Not sure how much it all came up to as lovely Flatmate paid (thanks Nic). But it was a great hearty, winters meal perfect for a cold Sunday afternoon. P.S. The first time I came here I came with my Dad who wanted to order off the menu so we wandered down to the Butchers and he got the Butcher to cut him a hefty slab of rib eye must have weighed about a pound! Seriously my dad was eating long after mum and I had finished but he eventually did I was so proud and he was happily full!"