Tripster
Head Of Steam Newcastle

Head Of Steam Newcastle

2 Neville Street, NE1 5EN, Newcastle upon Tyne, United Kingdom

Pizza • Cafés • Seafood • European


"Went to a gig, was very fun, nice place however the managers attitude was disgusting. We came in before the show Started and we all waited downstairs near the doors as my friend has a disability it 's unnecessary walking for her and her legs could collapse, me, my friends and another group of people where told by staff it was okay to stay there, another staff member said we can 't stand there as we are blocking the fire exit, we said nicely we where told its okay so he went to get the manager. The manager said the same as him, that we are blocking the fire exit and need to wait outside or go upstairs, my friend explained she can 't as she 's disabled and it 's unnecessary walking for her, the manager then turned round and said well you are going to have to walk downstairs to the show anyway so why can 't you walk upstairs she again explained cos it 's unnecessary walking for her as she doesn 't need to go upstairs but needs to go downstairs to the concert. She said well wait outside then and I said if everyone waits outside isn 't that blocking people as well? She kept going on about how we need to go upstairs and that if my friend can go downstairs she can go upstairs, I explained she was being ableist and she said no I 'm not, YOU are blocking the fire exit she then on purpose slams the door into me and says this is the fire exit very aggressively. We all eventually just go outside cos we didn 't have a problem with that its just we had been told two different things and my friend couldn 't physically go upstairs. Apart from that good night and nice bar staff."