Truffle Parmesan Fries
Deane & Decano

Deane & Decano

537 Lisburn Road, Belfast, BT97GQ, BT9 6GU, United Kingdom

Pasta • Steak • Coffee • Italian


"Booked for our daughter’s dinner celebration. Started badly with a surly welcome from the lady (R) at the front desk. When we asked for a change of table so we could sit at the window (which we had requested and confirmed several weeks prior) she begrudgingly “allowed” us to move. That really set the tone. My wife ordered an Aperol Spritz reiterating that she wanted Soda water. An Aperol Soda arrived. When we flagged that we had ordered an Aperol Spritz, Rebecca told the barman to “just throw a Prosecco in there”. We then overheard her conversation with the barman, very clearly discussing how my wife was “another difficult one” and from that point she didn’t come near us. The atmosphere was tense and unwelcoming to say the least. The rest of the staff were extremely professional courteous, attentive, and friendly and our food was equally good. The squid starter was light and extremely tasty, with a hint of chilli heat. Our main courses (prawn risotto and lamb ragu tortellini) were generous, well seasoned and tasty. The wine (Alvarinho from Portugal) was crisp and well priced. Much as we enjoyed the food, and the service from most of the staff, this is not the first time we’ve had a poor experience with front of house here . And from some of the other people we’ve shared our experience with, they have similar feedback. Take note Rebecca the rest of your staff are showing you how to do it."

The Globe Inn

The Globe Inn

The ButtlandsNorfolk NR23 1EU, WellsnexttheSea, United Kingdom

Pubs • Cafés • Asiatic • Seafood


"Arrived within mins of the time frame required for seating waiting at the door As we were seated we were rudely told that there would be another table booked after us insinuating we would need to be quick! This made us feel uncomfortable and rushed from the off. We ordered almost immediately as we had been recommended to come for a Sunday roast. Our roast came very quickly which would have been brilliant, however this was because the food had clearly been sitting on the side for awhile. This was disappointing. The check back was not done and so I had to find a waitress to then bring her to our table and prove what was wrong. This was both embarrassing for her and myself and she was astonished with how I could put my finger in the gravy and show it was luke warm. The overall first roast was very disappointing because it was cold the Yorkshire was crispy and cold. After this we did get our lovely roast a good mins afterwards and we were very hungry by this time. The second roast was lovely and the check back was done promptly. We would have stayed for drinks and dessert but felt a bit rushed, so we went somewhere else instead. We felt like we were a bit forgotten about and not very well looked after. We had consumed our table water just after we got our food and no one attended our table to see if there was anything extra we needed or drinks to be taken! Just as a side note: we over heard from the table behind that they had been waiting an hour for their food to arrive and was very surprised it took so long! I don’t think they were impressed either with overall service. Hopefully these things can be rectified for other guests on the future. Kind regards"

No.1 Duke Street

No.1 Duke Street

1A Duke Street, TW9 1HP, Richmond Upon Thames, United Kingdom

Kebab • Cafés • Seafood • European


"I used to enjoy this restaurant as a peaceful retreat in the heart of the city and considered myself a regular customer, but unfortunately that is no longer the case. Upon arrival, I was greeted by a woman who was extremely rude and condescending simply because I was a mother with a stroller. It seemed that she was at a managerial level. She was very aggressive in her tone and complained about previous incidents with mother and baby groups and their strollers taking up too much space. This all happened before she even checked our reservation. It turned out that my friend had mistakenly booked for the following day, but she made me feel like I had come on the wrong day and tried to manipulate the situation. When I politely mentioned that I felt her tone was rude, especially since I didn't make the booking, she became even more patronizing and dismissive. It was a shame because the restaurant was almost empty with plenty of space available. I met up with my mom friends outside and we decided to go somewhere else where we were greeted with kindness and given our own space. It's unfortunate that this encounter was so unnecessary, but I wanted to warn other mothers that this woman was not supportive of mothers, so think twice before making a reservation. A mother with a stroller is already dealing with a lot, and even if there is limited space, kindness should still be shown."