Vanilla Shake
Bleecker St. Burger

Bleecker St. Burger

Old Spitalfields Market, E1 6EA, City of London,Westminster, United Kingdom

Cheese • Burgers • American • Fast Food


"Not only do this BK drive thru never have food cooked food, you always have to park in the car park and wait for food to be bought to you, the other day we waited 20 mins until realising. No apology, lol the cold food was sitting there. The guy said sorry I forgot. Some days it’s full menu, some days it’s set. The staff are all unhappy at work, and do not take customer service seriously at all... busy talking , joking and being unprofessional. I mean in quiet moments nobody cares what staff does. The ethos of fast food doesn’t exist here. Illusion! We had a complaint as the guy taking payment thought it was okay.... to stare at us blankly in our faces whilst disputing paying separately (which we told the lady using the intercom) he actually took the payment back and walked away. Did not communicate with us. DISGUSTED. I work in Security, if I did this to you people whilst at work... how on earth would you have a sense of protection and guidance when you visit certain places. People are at work..... so you can help out share the load and complete the day together. It’s like there a relaxed family in there. The manger can’t even delegate. His attitude was a joke. I see last year someone took a photo of him to complain at how he couldn’t rectify his staffs mistake. Some people get these managerial positions because of who they know.... not there ability to smash it and turn over the store. Pitiful sorry and it took about 20 to charge and collect our food. Almost like he was trying to subtly make us pay. It’s not an option for you not to serve me as I am paying and have not trespassed. Like I shall also write to head office. It’s a great flagship store but all the locals laugh and complain at the service here. Needs one serious revamp and investigation into staff and their daily operations. I bet there would be cause for concern. So slack."