French • Brewery • European • Brasseries
"I received a telephone call 30 minutes before my booking to state that as a new menu was in operation I could not have my allergen needs met. I asked if food was prepared freshly which it was and instead of a cheese and ham croque monsiuer i required only ham. Unfortunately the young man in charge of customer service was unable to seek guidance about how to meet my allergen requirement. As this was short notice I would therefore have to pay for the full afternoon tea menu even though I could not eat items on it. This lacked flexibility and also seemed unfair. I called back after a few moments to say that I would rather cancel my booking and was left to seek an alternative place at such short notice."
