"Disappointing. My son raved about this place as he is a regular patron, so we decided to take the family along for his birthday. Nice ambience, but quite cramped table. Ordered food and drinks. Drinks took ages to arrive and then only half of them, had to wait another ten minutes for the others. Starters arrived and two of them were wrong, so they had to go back and we had to wait for the two correct dishes to be cooked and delivered. Then we had to wait a further 50 minutes for the main course to arrive. We was told on numerous occasions that the mains were just being plated up but that took over 15 minutes, and even then my Calzone didn 't arrive for a further five minutes after all the other mains. Kudos to the staff/managers I could see them going mental in the kitchen about it, but when my Calzone did arrive it was incredibly doughy and undercooked, I ate about 2/3rds of it as I was hungry, but left the rest, mentioned it to the, what I assume was the manager, she took it away and I could see the kitchen staff performing an autopsy on it, but they didn 't come out and give me a verdict. Still was charged full price for it. Will not be returning. Lots of better Italian restaurants in the area, even some of the chain restaurants are better than this.. Felt sorry for my son and he kept apologising to me and saying it 's not usually like this , so didn 't make a fuss as it was his birthday why should he apologise for a bad restaurant experience? Doubt the restaurant will reply to this review as they tried to distance themselves/ignore the issues that were very apparent."
