Fish Soup Fish Soup
Queens Head

Queens Head

6 Sandgate, Berwick-upon-Tweed, United Kingdom, TD15 1EP, Berwick-Upon-Tweed

Cafés • Seafood • European • Vegetarian


"Absolutely terrible! We were partly to blame for not recognizing the warning signs and continuing to order at this 'restaurant', despite all indications that it would be a bad experience. Even the lady at the lovely B&B where we were staying tried to warn us. When we mentioned we had booked a table at the Queens Head for dinner, she looked surprised and mentioned that if we didn't like anything on the menu, they could always make us sausage and chips. That should have been warning sign number one! We had booked a table based on the promise of 'quality' food and a fine dining experience, but when we arrived, the waitress seemed uninterested, didn't acknowledge our booking, and didn't even ask for our name. She directed us to a table with a chair practically on top of a fire hydrant and asked if it would be suitable. Warning sign number two! The laminated menu on our table had photos of cheap 'sharing nibble plates' for £2.50, and the rest of the menu consisted mainly of dirty fries and nachos. Warning sign number three! The waitress was clueless about the menu and unhelpful when we asked questions. When we asked about the chicken curry, she simply said it was 'just chicken' and when asked about side dishes, she just said 'vegetables'. When we asked what kind of vegetables, she gave us a confused shrug and said, 'they are just vegetables!' Warning sign number four! The carrot and coriander soup was the best dish we had, but the Salmon and Dill Fish cake starter was obviously a cheap frozen fish cake fried to death with a grey, fishless middle. The Vegetable Curry was flavorless and served so hot it was almost boiling, with a side of dry white rice. The Chicken Breast was cooked decently but served on slightly raw potato stacks. Most of the food seemed reheated. To top it off, the prices were astronomical - £10.95 for the fish cake starter, £23.95 for the chicken, and £17.95 for the curry - all steep prices for such poor quality food. We didn't stay for dessert. The bill came to nearly £70 for 2 courses and 2 drinks, which was the final insult. Not one waitress checked on our food, and when I left half of my main course untouched, she abruptly asked if I was finished and cleared our plates. Don't be fooled by the website promising a top-quality experience - steer clear of this place."

Romas

Romas

4 Regent Street, Ards, United Kingdom

Pub • Steak • Irish • British


"NO SAFE PROCEDURES IN PLACE FOR SEVERE ALLERGY SUFFERERS Start with the worst a mum of two (toddler and baby) attended in our party and informed serving staff that both have dairy allergy when ordering our food. The mum is a breastfeeding mum (on holiday) and has been avoiding dairy in the time spent with us so as not to pass diary onto her baby through her breast milk. The toddler cannot take dairy now that she is on solid food. Unfortunately for us, the vegan meal was served with carrots tossed/cooked in butter, (which in itself should not have occurred given this was ordered as part of a vegan meal), but which was only noticed at the end of the meal after the toddler started to break out in hives. Having been spoken to separately by waiting staff, chef and management, the only recompense was apologies and 20% off the food bill. The serving staff said a note had been made on the docket and the chef said he had been too busy to notice note this was a Tuesday evening at 5.30 and the restaurant was only about half full. Words are cheap and had the toddler suffered a severe reaction that may have required ambulance attendance, the 20% off the food bill would have done little to recompense our family. Thankfully the parents were quick to administer medication. We recommend that the restaurant respond to this review about how their procedures are to be changed to ensure someone else does not suffer more seriously than we did. Thankfully the parents had the correct medication and epi pen with them. The attitude and culture to responding to this incident was all wrong. By consequence, the kitchen is at worst negligent and disrespectful and at best, careless. I would not trust this kitchen with taking adequate respect over anyone's food allergies, intolerances or avoidances, particularly as the vegan meal was served with butter. Food 1* due to the above and while some of us enjoyed our food around the table, the vegan option was noted to have little taste from the vegetables. Service 3* waiting staff attentive and polite, but again didn't seem trained on how to handle our incident and were keen to pass the blame of communication to the kitchen. Atmosphere 3 nothing notable. We were escorted to a comfortable set of tables for our party size, but we left feeling angry and let down by the response and lack of consideration for our allergy sufferers."

Porthminster Beach Cafe

Porthminster Beach Cafe

Porthminster Beach, TR26 2EB, St. Ives, United Kingdom

Fusion • Seafood • European • International


"Even in chilly and blustery late March, St Ives is a popular place. While the sun was out, the shops and bars on the waterfront were seemingly never short of customers, and the chocolate-box narrow streets and whitewashed cottages behind teemed with day trippers and young families. Heaven knows how difficult it is to get a reservation in the Porthminster Beach Café in season, for even now, from the moment they open for lunch until late into the evening, it seems every table is taken. And beautiful though lunch in the daytime would have been, above the stunning aquamarine waters of Porthminster Bay, we had somehow, by sheer fluke, snagged a table for early evening on Tuesday.From the outside, the building is a pretty beach house, one of quite a few along the same stretch of coastline. Inside, however, the décor is standard contemporary restaurant, spot-lighting, welcoming beach wood floors and comfortable furniture. The welcome from the staff, too, was superb they'd even laid on a birthday card having learned from the hotel that it was one of our party's birthday. An easy thing to do, perhaps, but these little details make all the difference. We began with a local oyster each (they were from Fowey, just up the coast), dressed simply with lemon juice. Lovely in fact they disappeared so quickly I didn't manage to get a photo taken in time, but here they are after we'd finished with them:My starter was some local St Ives beef, served with a kind of coleslaw and a parmesan crisp. The beef was excellent a great, deep flavour and seasoned very well, a perfect example of intelligent local sourcing. And I always think anything crispy goes well with beef I'm a sucker for strong texture contrasts. The only slightly off note were a row of weird dried olives which tasted of cardboard and didn't really add much. But other than that, a great start.Things continued to improve with the arrival of bream fillets (my second portion in two days) and razor clams. Quite aside from being a stunningly presented plate of food, each element of the dish was cooked to a very high standard. The bream was delicately filleted and cooked expertly, the vanilla froth matched the fish very well, and a row of shredded razor clam meat added another texture layer. Top stuff. Similar noises were made around the table, the organic salmon and langoustines being another highlight.For dessert, I was served a pretty selection of five different sweets a crème brûlée, a dab of homemade fig jam, a raspberry shortbread, a superb fruit sorbet and a playful shot of fruit jelly topped with popping candy. A riot of texture contrasts and displaying a range of cooking techniques, only the questionable seasonality of raspberries detracted from what was otherwise an entertaining and delicious way to end the meal.So, as it turned out, Porthminster Beach Café is wildly popular for a very good reason it's a damn fine restaurant. Not only does it have the advantage of probably the best location for any restaurant I've visited outside the Costa Brava, but the food is intelligent and superbly executed and considering they could probably charge double these prices and still have them queuing in the street, very reasonably priced indeed. Residents of St. Ives will no doubt be completely unsurprised by this glowing review, but for anyone who has yet to visit this devastatingly pretty part of the world, Porthminster Beach Café should be top of your list."