Phone: +494060438833
Address: Lehmweg 6, 20251 Hamburg, Germany
City: Hamburg
Menu Dishes: 14
Reviews: 4652
Website: http://balzundbalz.de/
"Coffee time should be a time to relax, reflect, chat or read (it helps if you're enjoying a good coffee too!)Balzundbalz doesn't seem to buy into. Common sense seems in short supply here! Today's visit was my worst experience in a cafe. Ever.I ordered from a nice gentleman and told him we were outside (regretfully I also left a 20% tip!) Then we ordered a water for our son. However, just as our drinks were being prepared we were told by a member of staff that we had to move the the pushchair (although our son was still in it, not wanting to be held!) onto a grass verge across from the footpath and the cycle path! The reason being...it was an obstruction. There was enough space on the footpath for a pedestrian or push chair to pass and also the cycle lane was not obstructed. As another customer that left shortly afterwards said: "I don't see what the problem is! There's plenty of room!" Furthermore, the design agency next door were sat outside on benches and tables having lunch - this was in a narrow part of the street and would cause more of an obstruction to pedestrians. A little common sense could go a long way - if we were politely seated elsewhere (we had taken up position well in advance to buying out drinks funnily enough!), dealt with in a courteous manner, or even apologized to over the rude brashness of the staff member I wouldn't take issue. If you would like your coffee served with a slice of over zealous officiousness then this is a perfect cafe! Fine, you don't want to lose your right to outdoor seating, it's easy to quote: "we need to keep a distance of 1,5m from a cycle lane", rather than deal with improving the customer experience. On the other hand, if you would like a coffee, peace, tranquility and good service - move along. There are many parents and babies in Eppendorf and this cafe is certainly not baby friendly (it's not friendly full-stop!) so I'd strongly advise heading to one of the other many cafes nearby. With regards the coffee...the cappuccino was all milk and no coffee and the long black was "meh" at best. It's a shame that the service and coffee aren't what you come to expect; the location is fantastic."
All prices are estimates on menu.
Hamburg, a port city in northern Germany, is known for its maritime heritage, vibrant culture, and local dishes like Fischbrötchen and Labskaus. It's a blend of old charm and modern vibe.