Phone: +442890661569
Address: 1-9 Boucher Place, BT12 6HT, Belfast, United Kingdom
City: Belfast
Dishes: 13
Reviews: 666
Website: https://www.frankieandbennys.com/restaurants/northern-ireland/belfast/boucher-place
"Had previous bad experience here but due to all other bar/restaurant options being booked out due to time of year Christmas market etc, gave it second chance as was young daughters birthday and she wanted a treat for lunch. Girl greeting customers was friendly and helpful, but from there the experience was a disgrace. Once seated, order was taken and after 10 mins was informed there were no more wraps available, so child had to reorder which we did. Then, few mins later the adults food arrives a pizza which was thinner than the menu itself and of very poor quality for the price paid. I noted all pizzas being delivered to tables were exactly the same thickness and quality and can't help think they are pre frozen and simply heated up. Would explain the quality of the food. The amended child order arrived about 25 mins later, when the adults had already finished their meal. By this stage she had grown tired of waiting and the food was of awful quality. Needless to say she barely are it and we just wanted to leave. No staff apologised for the delay, fact it wasnt put as urgent bearing in mind the original delay due to running out of ingredients etc. Throughout the experience of around an hour and 15 the staff were running around in chaos, even arguing amongst themsevles and the ordering system in full view along with kitchen showed just how disorganised they actually are. I asked for the bill for girl to say she'd bring it to my table. She passed the table at least 15 20 times delivering food, taking new orders and as befitting of this place having sat and given her ample chance to get back to me had to ask her AGAIN 15 mins later can I have the bill asap, and as per her reaction, she'd actually forgotten to go and get it leaving me sat unattended. I can accept a restaurant being busy but more importantly the quality of the food here is of absolutely horrible standard on both visits, appearing to be pre packed or frozen and reheated only. The service isnt far behind and needless to say, its last time i'll ever set foot in this or any other Frankie Benny's. You've been warned!"
Menu - 13 options
All prices are estimates.
Sweet Potato
Roasted sweet potato seasoned with herbs and spices, served with a tangy yogurt dip.
MissMichaella
Excellent service, food and drinks was spot on also. Two for one cocktails is a great deal especially in this current climate.
Address
Reviews
johnhart2010
As seniors we were treated with attention and great service by our server Siobhan.Overall a very pleasant experience with good food.
W8665RUjackb
Good was lovely and fresh. Staff members were very attentive and made sure me and my friends were satisfied with food. Will be back:
F4031VQdonnas
Everything was fine but you can get that feeling that’s all frozen food . In overal wasn’t that bad . But don’t think we gonna go back soon
B1506INsteph
After dining at this restaurant, I ended up with an upset stomach. The table was too small and the service was not up to par. I do not plan on returning.
16wanderer
Myself, my husband and our son came in for breakfast recently and we thoroughly enjoyed it. Food was lovely and no problem with our request of well done fried eggs! Both our waitresses were friendly and chatty.
caoimhec305
Recently just paid £6 for a single small slice of cake of, which honestly didn’t taste great. Standards have definitely dropped at Frankie and bennies. Also noticed the vegetarian menu has decreased and don’t offer the same selection as they use to. Don’t think I’ll be back anytime soon.
Hogwarts14
I went to this restaurant for my birthday lunch. The food was delicious, I have no complaints about that. However, the service lacked any personal touch - there was no small talk or acknowledgement of my special day. Our order was taken and that was the extent of the communication. We sat in a spacious booth at the back, which was nice for the three of us. Overall, I wouldn't be in a hurry to return to this restaurant. I should have read reviews beforehand.
U655UVandrewl
My recent experience at Frankie and Bennys was disappointing. Although I have enjoyed dining at this Italian-themed restaurant in the past for its ambiance and food, this visit fell short. The menu had been drastically reduced, offering limited options. Our food arrived quickly, but it was evident that it was basic and possibly frozen. My wife's pizza was mediocre, and the overall meal cost us £36. We would have been better off going to McDonalds. We won't be returning anytime soon.
dreamboxt
Had previous bad experience here but due to all other bar/restaurant options being booked out due to time of year Christmas market etc, gave it second chance as was young daughters birthday and she wanted a treat for lunch. Girl greeting customers was friendly and helpful, but from there the experience was a disgrace. Once seated, order was taken and after 10 mins was informed there were no more wraps available, so child had to reorder which we did. Then, few mins later the adults food arrives a pizza which was thinner than the menu itself and of very poor quality for the price paid. I noted all pizzas being delivered to tables were exactly the same thickness and quality and can't help think...
Categories
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Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time.
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Pasta Delight in our selection of classic and contemporary pasta dishes, each crafted with fresh, quality ingredients and flavorful sauces that capture the essence of Italian cuisine in every bite.
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Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience.
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Burgers Juicy, flavorful burgers crafted with premium ingredients, from classic beef to unique vegetarian options, all served with fresh toppings and a choice of hand-cut fries or a crisp salad.
Amenities
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Cafe
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Takeout
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Seating
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Free Wifi
