Phone: +441914473663
Address: 38 Grainger Street, NE1 5JG, Newcastle upon Tyne, United Kingdom
City: Newcastle upon Tyne
Menu Dishes: 3
Reviews: 1614
Website: http://geek-retreat.uk/
"Went here to meet a friend who was playing in one of their tournaments. I hadn 't played any of the games GR support and was keen to see what it was all about. Within three minutes of watching my friend play, I was approached by someone who had no name badge on or staff uniform on who told me: We have a fair use policy at Geek Retreat so if you want to stay you need to buy something . The shop had maybe a dozen or so people in playing a card game at tables. I understand a place having a fair use policy and the need for this. However, if someone walks into your shop and you haven 't seen them before this is not the most ideal customer service experience. Perhaps open with Hey, are you looking for anything here today? This would have opened some dialogue that might have resulted in my buying something. If it didn 't and I hung around to chill out with my friends for 15 mins or more then I can understand telling me about the fair use policy. Very poor experience. Must do better than simply being rude to a potential customer who then walks straight out the front door. You need to draw a line between fair use policy and chasing away potential sales."
All prices are estimates on menu.