Creamy milkshake made with premium ice cream, blended until smooth, and available in a variety of classic and creative flavors.
Steak • Drinks • Burgers • American
"It is my first time in this Frankie&Bennys but I have been many times in other ones. I came with my partner to have dinner and we were totally disappointed with the service given. The waitress a young lady, brunette and short hair took the wrong order. We wanted to have all the food together and not starters and mains as we had a cinema date.We got the starters, (never asked it they were ok) and when we got the mains (after waiting for a while) they were completely wrong and poorly presented. it was 2 carbonara, 1 with extra mushrooms and 1 w chicken and nduja sausage . We got the pasta without any bacon at all and we were like, where is the bacon? The waitress passed our order totally wrong to the kitchen, no bacon and chicken and mushrooms instead. We were offered for fresh new ones instead and this also took a long time to arrive. They came again the second time wrong, my partners pasta had no sausage this time. After being told they did it in. I asked the manager to have a closer look and once he did he agreed there was no nduja. At this point we decided to just eat as we were already too late for our cinema booking. The service overall was shocking. The waitress and waiter seemed they didn’t care at all about the job and the customers. No check backs on food even after the issues were raised. They never asked if we wanted more drinks! Definitely really poor customer service and they never tried to make it better. My advice to the GM of these place, get ride of these staff who make the brand Frankie&Bennys a really bad place to eat. They never gave us any discount or apology or tried to give us a sweet to forget the nightmare. I’ll def not coming back to this restaurant anymore!"
Pizza • Steak • Coffee • Italian
"We attended this Frankies after having positive experience in other venues. We were greeted extremely well and showed to a table . The restaurant was empty other than the staff (9.00am ish). After ordering the door arrived very quickly and we started to eat. The...food has definitely been sitting under heat lamps for some time and was dry and hard to cut. My husband and I discussed that although we were happy pay for the food we should say something to the management team as this really was not how food in a very quiet restaurant should be presented. We told the manager our thoughts and all explained we were still happy to pay but thought they should know. The manager was very polite and offered us a free coffee and a discount on the food. It was handled very professionally and with a smile. Unfortunately I doubt we I’ll return after this experience and try another outlet at the airport. Training needed for the (chef) cooks."
Pizza • Steak • Pasta • Italian
"we had a disappointing experience with a pub lunch, but frankie and benny are prepared for this disappointment. the personal was great. they found us a table for five big adults. they quickly took our drink order and delivered exactly what we ordered, including the special drink request of my father. we shared a meat festival star and a pizza style garlauchbrot. it was just enough to the juices flow for our main courses and tasted fantastic the most important courses were also fab. my sister in law loves her grill sauce. the penny of my mother came out hot. my salat was right, I wanted some extra salat dressing just for the case, but I didn't need it. the Speck double cheeseburger defeated my sister. my dad really enjoyed his ribs when we approached them. puddings were really nice to brownies and chocolate fudge cake for my sister and sister in law. dad had apple cake that comes with both vinegar and ice cream. I had the frightened basket cream, caramel ice cream and banane in a cookie shaped basket. we all agreed that eating was much better than we could have gotten in the pub and the service was absolutely extraordinary. They also brought me a cupcake with a candle so I could fly out. they played stevie wonders happy birthday. I was really touched, and when it came to the bill, my sister in the law loaded the francie and benny app on her phone and we have 50% of our main courses. my father was very satisfied/ I can't stress how good the service was. all the staff members were happy that our meals felt special and I even have a box to bring my cupcake home. I think all our meal times will go there. happier place for us."
Pasta • Pizza • Italian • American
Pizza • Sushi • Belgian • English
"in the center of the medieval canterbury is an old and tasty restaurant, named for the famous Trapiste, which serves typical Belgian foods (although we are in england). this place is a cross between a bar, a tea room and a restaurant. besides a large selection of beers, they enjoy delicious dishes such as the exceptional burgers that are served with homemade brot, or the special tee with cream. the restaurant has a rustic feel, and each chair is another style. the terrace is magnificent, and there is even a pavillon, decorated with tiny lights that they feel like surrounded by stars in the midst of this beautiful medieval building. on the ground floor they find a piano with a sign that invites guests to entertain the audience with their musical talents. excellent service, with waiterven are always friendly and helpful."
Kebab • Cafés • Mexican • Seafood
"Our main server was really nice so started well. My daughter and partner order nachos with beef they received chicken. We told our waiter who took away and returned. Unfortunately this had 6 nachos so unsure how they can say it’s loaded nachos. Main meal waitress spilled the chips from my plate over table could not even apologise and walked away. She returned with rest of food and nearly split the hot meal of my daughters on her. Again said nothing and walked away. Our waiter came over saw the chips over the table said sorry and cleared up. By this had enough. If the waitress was new all she had to say was sorry but customer service did not exist tonight. The starter and female service let this visit down badly."
Burgers • European • American • Delivery Services
"No one to meet us at the door and show us to a table. When we headed to a table, we were intercepted by the manageress, who rolled her eyes and raised eyebrows in dismay that we were headed for a table. We were told that we had to sit at a table for two, although a lone female customer came in just after us, who sat at a table for four, as did a man five minutes later. There were parents struggling at smaller tables, trying to feed their children. There was a poor choice of beverage and much on the menu was not available. One expects to pay a premium when eating out and in return one expects not to be treated by a sarcastic manageress. I expect my wife and myself to be treated with dignity, if not respect. This was a shameful experience which I certainly will not allow to happen again. The manageress lacks charm and finesse, and the food is overpriced and uninteresting."
Kebab • Cafés • Burgers • Fast Food
"I ordered The Don with Chunky Skin-on Fries and Garlic Mayo dipping sauce. It was the best burger I have ever had! No wonder there was about a 15-20 mins wait, because it was worth it. The waitress was adorable. I would definitely recommend it and I wish we would've visited it another time to try something else, it is a must-try!"
Pizza • Burgers • American • Cocktail
"Easy to get to, nice seating. Service was slow, expensive meals with chips!! Poor choice of food for children. Poor quality burger for child's meal, poor choice of lettuce with cheap quality buns. Hubby had a large burger but he was very disappointed with his. Having said that, my tuna was delicious, nicely cooked well presented, nicely portioned. If all standards followed this dish, stars awarded would be higher. Overall disappointing experience due to higher price comes with higher expectations! We will not be returning anytime soon. Improvements suggested: customer service, menu choices and quality/price."
Beer • Wine • Cafe • Casual
"BEWARE!!! ...The cocktails are very weak, and contain nowhere near the alcohol level that they should. We paid £24 for two cocktails. Our glasses were filled to the top with crushed ice then they produced a premixed 1.5 litre bottle of long island iced tea and simply poured one measure over the crushed ice. So it was not only diluted with the crushed ice but also contained just one measure of what should have been a mixture of spirits...it just tasted of water from the crushed ice. So bad that I have made a formal complaint to trading standards."
Beer • Wine • Casual • High Tea
"We arrived at the restaurant for our booked special occasion, only to find out that they had no record of our reservation. This resulted in a disappointing experience as we had to wait while they tried to find a suitable table for us. When we were finally seated, we found ourselves at very low seats that were not ideal for enjoying our afternoon tea. Overall, it was a spoiled experience for us."
Deals • Indian • Cocktail • Milkshakes
Cafés • Kebab • Mexican • European
"Here for the first time on Saturday evening with my boys. We had crepe main meals, I had the southern chicken one, it was delicious. The boys had equally yummy meals. We then went to the theatre and after that returned for dessert. Omg luscious!! I had a crepe with hot spiced apple and sultanas with salted caramel sauce and ice cream, wow. My partners son had chocolate lovers icecream sundae, ice cream and chocolate galore. Service was brilliant, friendly and quick, happy to see us We will definitely be back! Thank you"
American • Barbecue • Street Food • Full Available
"So from the outside it looks like nothing special, we walked inside and got told we can sit anywhere thats amazing in its self then I had the oreo milkshake tasted amazing just like oreos, then my starter I had jalapeños and cheese bon bons, they had a crisp shatter to the batter the cheese oooses out in to your mouth and then you feel the warm sensation of the jalapeños in your mouth amazing, my main was empire burger that consisted of 3 quarter pounders 3 cheeses coldslaw pulled pork and a fried egg, my side was stealth chips that I think had camermelised onions and garlic sauce bacon, cheese and herbs 5 out of 5 stars 100% recommend this place."
Food • Fish • Meat • Seafood
"I ordered two calzones from this restaurant and had to walk 5 minutes up the road to pick them up. When I checked them with a food probe, they were only 32 degrees and cold. I called the restaurant and my wife went back to exchange them. The girl behind the counter said she would make us two more, but then the manager walked in and demanded that we either take the cold ones or pay for two more. I went down myself to confront them and was met with a mouthful of abuse. They claimed the calzones went cold on the walk home and then started blaming two drunk customers in the shop. This whole experience was an absolute joke and I will never be coming back again."
Sushi • Pizza • Cafés • Asiatic
"I chose this restaurant for my 13-year-old daughter's birthday celebration with a few friends. The desserts were amazing, but I wanted to comment on how brilliant the staff were. Despite me arriving much later than planned and without prior notice, I asked if I could put up decorations and leave a birthday cake to present later. The staff reassured me not to worry and said they would take care of everything. The booth we had reserved looked incredible with a banner, balloons, and confetti on the table. My daughter was amazed when she walked in, and I was truly grateful. I highly recommend this restaurant for their exceptional customer service."
Cafés • Mexican • European • Fast Food
"As a previous mystery shopper. the Food was awful the meat was cheap tasted a lot like fire pit tescos burgers.Then frys you have to buy separately? Comes out in a mug size portion but your charged an arm for it. Alot of money for cheap burgers! The place has a great atmosphere how ever save your money and go to burger King or five guys or bills any where but here. Save your money. Don't be fooled by the photoshoped pictures. Service: Dine in"
Kebab • Mexican • European • Fast Food
"19/09/22 ordered food, delivery was over 2hrs late after many phone calls and being palmed off many times by the rude operators. I finally got my order. Unfortunately on this occasion was very poor quality and the call handlers were rude and dismissive. I requested to have a replacement meal but request was denied. I asked the driver why it was so late and he just shrugged his shoulders then left. I have ordered many times through gourmet peri peri Exeter many times before and usually great service. But this has massively changed my opinion on the company. Now will not be using again sadly."
Wine • Dining • European • Fast Food
"Service was very poor so we were disappointed as we wanted to try out the place for a long time. We were basically ignored in comparison to the larger groups that were there. I also requested something special for my partners birthday and we saw that the other table got something for a person of their groups birthday but we didn’t get anything clearly no communication between the booking notes and service… The ambience was very good the DJ was fab The food was good value for money but the drinks could’ve been better."
Mexican • European • Fast Food • Vegetarian
"I was impressed by the excellent quality of the fries at this restaurant. They were fresh, crispy, and perfectly seasoned. Our visit was enjoyable, as we originally came for takeout but were instead invited to dine in on a rainy day. The restaurant is exceptionally clean, beautifully decorated, and the staff is friendly. I wish them success as they return to normal hours starting this Monday. I highly recommend trying their grilled wings and the delicious milkshakes. A big thank you to the staff for a wonderful experience."