Mcdonald's Restaurants

Bath Rd, Wiltshire, United Kingdom

🛍 Meat, Coffee, Burgers, Breakfast

2.3 💬 307 Reviews
Mcdonald's Restaurants

Phone: +441249460295

Address: Bath Rd, Wiltshire, United Kingdom

City: Wiltshire

Dishes: 9

Reviews: 307

Website: https://www.mcdonalds.com/gb/en-gb.html?cid=RF:YEXT:EXTNET:532:Clicks:DIRSYN:

"I’m struggling to say anything positive about this McDs. It’s the worst restaurant we’ve ever been too. From start to finish, service is painfully slow. It’s not unusual to be given the wrong or missing food. Cheeseburger with no patty. Staff look at you blankly when you inform them something is wrong. No apology. When I returned a Coke and explained the order stated Diet Coke. By the look on the lady’s face, she didn’t believe me. There appears to be plenty of staff. On a few occasions, I spoke briefly to a lady who cleans the tables, etc. Her presentation was amazing. My feeling is that she should be promoted and run the show."

Sally Sally

Waited over half hour for food. Then the chips were ice cold. Massive queue s d no food coming out. Terrible service.

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Reviews

epic
epic

Shocking service and milkshake machine is rarely working. The only way is see things changing here is if people read reviews and boycott this store. Something serious needs to be done here.


Stuart
Stuart

Tried to use the app again. No point sat in carpark waiting for 20 minutes. Every time. What's the point in a drive through for food, if you just use it as a order point. No food ever ready. Rude staff. Disgusting .


Helen
Helen

Disgusting! Chicken McCrispy ordered. Mayo had quite obviously gone off and tasted like vomit. Flagged a member of staff, they said manager would come and see me. No one appeared! My son and I left feeling quite unwell. Healthy meals at home from now on!


Lee
Lee

This has to be the worst McDonald’s drive thru ever. Always asked to park up. Food luke warm. Deliveroo and Just Eat have ruined these take away establishments for the persons who actually makes the effort to get off their backside and go visit said establishments


686thatg
686thatg

Just don't bother, food is often cold by the time it gets to you with poor service from the seemingly incompetent staff. On several occasions I've had to wait more than 45min from ordering until getting my food and in more than one instance the order wasn't even correct! Drive the few extra minutes to Melksham's branch for decent service.


Alister
Alister

Really poor service at this McDonalds, last 2 visits we queued for ages at the drive through, before being directed to the car park where we waited ages for our food. There seems to be plenty of staff, but organisation is perhaps lacking? It’s certainly not FAST food!! The service always used to be good, won’t be visiting again anytime soon.


Sam
Sam

After ordering though the McDonalds app, we had a notification that after a hour the food had been delivered, we then went to the McDonald's and the site was conned off, we asked to see the manager who explained they were closed and had been due to a technical issue, Uber eats had so say delivered the food even though the McDonalds was closed, after multiple calls to Uber and email's to McDonald's, neither of them will take the responsibility and refund the order, that could not have been delivered.


791martinw
791martinw

I arrived at the restaurant at 6-16 am I ordered on the app to eat in on table 3. The order was delivered to my table within 5 minutes. The breakfast wrap was probably the freshest I have experienced. The Bacon and Cheese flatbread was fresh and hot and the coffee was lovely! Tom the duty manager served me throughout and it was excellent service!! I give it 9/10 today! The only reason it wasn't 10 was because I ordered to sit at a table and he brought it to me in a bag and I had to ask for a tray ! Other than that the food quality and the service was amazing! Totally recommend the place for breakfast


Nicki
Nicki

I’m struggling to say anything positive about this McDs. It’s the worst restaurant we’ve ever been too. From start to finish, service is painfully slow. It’s not unusual to be given the wrong or missing food. Cheeseburger with no patty. Staff look at you blankly when you inform them something is wrong. No apology. When I returned a Coke and explained the order stated Diet Coke. By the look on the lady’s face, she didn’t believe me. There appears to be plenty of staff. On a few occasions, I spoke briefly to a lady who cleans the tables, etc. Her presentation was amazing. My feeling is that she should be promoted and run the show.

Categories

  • Meat Explore our mouth-watering meat selection, featuring expertly grilled steaks, tender chicken, and flavorful lamb dishes, each seasoned to perfection for an unforgettable dining experience.
  • Coffee Indulge in our rich and aromatic coffee selection, expertly brewed to awaken your senses. From classic espresso to creamy lattes, discover the perfect blend to start your day on a flavorful note.
  • Burgers Juicy, flavorful burgers crafted with premium ingredients, from classic beef to unique vegetarian options, all served with fresh toppings and a choice of hand-cut fries or a crisp salad.
  • Breakfast Start your day with our delicious breakfast options, featuring everything from classic eggs and pancakes to healthy smoothies and yogurt. Perfect for a hearty meal or a light morning bite!

Amenities

  • Takeout
  • Seating
  • Free Wifi
  • Parking Available

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"The best thing about our experience was the telephone booking for a special lunch. Lovely, friendly, helpful person who noted that it was my wife’s 50th and would pass this on so the staff could ensure that this would be a great and memorable occasion.Lovely day, the sun shining, and the setting glorious – but the moment we entered, things were not as anticipated – a “matter of fact” greeting, perhaps acceptable in an ordinary 3 star hotel, but little warmth – a vague, “who are you?” from the maître d’ on entering the restaurant, as if we were intruding on their comfortably empty dining room and they would be called to work – and a rather “take it or leave it” from the waitress, though we did get an embarrassed smile on one occasion – the only smile we received all lunchtime.The menu was rather unexciting – I ought to have looked on line first Very little range, though lunches probably don’t have a resident chef at that time of day, so that might limit the available options: baguette, beetroot tartare with rice, burger, black bean burger, fish and chips tarted up with “Iford cider”, tagliatelle, a gnocchi, sirloin steak, and a “superfood salad” with choice between chicken breast, smoked salmon, and tofu. We opted for the latter, one chicken, two salmon, and added 3 extra sides (great idea with us choosing pork belly, polenta chips and gougère. Having taken our order we were told, “sorry, there’s no gougère,” so we chose the “crispy calamari” instead.For drinks we chose the local Kettlesmith beer, which I enjoy anyway, and an alcohol free Pink Negroni. The latter arrived and was so alcoholic it could well have made our driver fail a breath test on the spot – maybe that was why we were billed £11.50 for the replacement, an unadorned, ungarnished glass, mainly of ice cubes that rapidly melted into a warm alcohol-free wishy-washy liquid I suppose we should not have expected too much of an alcohol free cocktail, normally of gin and vermouth .. but what was quite unacceptable was that the thin strip of orange peel that had enhanced the original, probably quite lovely cocktail, was absent and no one had bothered to replace it, not even with a sprig of mint!Well, maybe the food might make up for it? No such luck. The attractive, large ceramic bowls were generously filled with a range of leaves, but the kale, hard and chewy as kale at the end of a hard winter, (or a mature chard) failed in a desperate attempt to masquerade as tender. The chicken dumped atop was bland, with any taste poached out of it, and the salmon was just ordinary farm-bred, cheap supermarket salmon. I loved the pork belly – could have had a full plate of that! – but the polenta chips were pretty mushy under a tasteless crumbly, far from crispy cover, and the replaced calamari a disaster – far from “Crispy”, they drooped into a bowl, batter hanging off, and the cooking oil that welled at the bowl apex typified the lacklustre attention of the kitchen, examples of whom waddled in and out with shoulder-burdened posture and bored, inattentive facial expressions that seemed to typify the rest of the on duty staff on what should have been a happy celebrative half-a-century birthday – an occasion that not one member of staff had even bothered to acknowledge!The setting is a typical local Jacobean building with Victorian additions and a lovely green countryside overview. The garden has a few choice plants, shrubs and trees but could have been cared for more attentively. The view from the restaurant needed more care and a bit of back-bending weeding. The restaurant was tired and disappointing, but the architecture holding up the ceiling glass was imaginative and the lighting, if needed, would have been exciting. Perhaps the brown-edged, ailing leaves on the table and wall plant decorations were typical of this establishment’s attitude to making what should have been a joyful occasion into one that made us never, ever want to grace it with our presence again."