Phone: +441784469287
Address: Two Rivers Retail Pk, Mustard Mill Rd, TW18 4PD, Spelthorne, United Kingdom
City: Spelthorne
Menu Dishes: 2
Reviews: 1461
Website: https://www.mcdonalds.com/gb/en-gb.html?cid=RF:YEXT:EXTNET:8260914:Clicks:DIRSYN:
"After placing my order, I waited 15 minutes at the counter to collect my food. Despite a busy crowd receiving their orders before me, the staff seemed overwhelmed and disorganized. One staff member rushed off to prepare food while another disappeared to take new orders. I stood there with my ticket in hand, feeling ignored. When my food was finally handed to me, it was already cold. When I mentioned this to the staff, they rudely insinuated that it was my fault for not hearing my number being called. I had to explain to them that I had been waiting the whole time, as the order was showing as ready on the screen. It was a very unpleasant experience. Additionally, there were no napkins or stirrers provided for my coffee, and the self-service area had been removed. The upstairs area with the toilets was often closed, and only one disabled toilet was available downstairs, which was constantly occupied. Overall, it was a disappointing experience."
All prices are estimates on menu.