Address: Tower London, Tower Hamlets, United Kingdom
City: Tower Hamlets
Dishes: 5
Reviews: 1084
Website: https://www.hrp.org.uk/tower-of-london/visit/eating/#gs.9r9ohk
"at the theke the person serving me gave a hot plate (they used a towel to hold it) directly into my mere hand and burned me. obviously it hurt until I just started crying. instead of apologising to ask if I was. okay, or offer any help she just left and began to serve other people without even completing my order. another member of the staff kwme to theke and had to call her back. again she did not apologize or asked if I was in order, she said she had not heard the rest of my order as if it were mine. I repeated this and she brought me one of the things. then I repeated it again and she said she didn't hear me so I was done. she brought me the last article (a ham and cheese pannini,) but in a croissant instead of brot and without a side salad. I had no energy to keep track of them at this point, my hand was hurt, and so I just left it. I asked the man until he informed them about the transfer of the hot plates and he said he would do it. He also offered no help or support. I know I should have said something back then, but I had a pain, I was a little shocked, so I just left it. the personal should be aware of when you pass hot hair. if a court is hot enough that they need a towel, then it is too hot for mere hands, they either have to cool the court or they have to warn customers before they should be offered it via the first aid and the infall book filled, none of them was done, I was not even directed to the toilet where I could run it under cold water and could not see any toilets in the building they have learned that I have been out. I finished a cold can of pop trying to run away the burning without so much as an excuse to calm down and then serve other people without completing my order is bad customer service, no matter how they cut it. I don't know if she was just a bit stunned or embarrassed, what had happened, but it wasn't a proper answer, especially since I was clearly hurt and visibily was annoyed that I informed the tower afterwards and they said they were investigating it. they offered me a free lunch in the caffe about apology, but when I saw a 589 miles long trip living away, that was not much good so I rejected it. If/if we go back to london, I would probably take a lunch package when I visited the tower."
Menu - 5 options
All prices are estimates.
Roti
Soft and flaky flatbread, perfect for dipping into curries or enjoying with a side of vegetables and sauces.
Green Beans
Freshly sautéed green beans with garlic and a hint of lemon for a vibrant, crunchy side dish.
Fish And Chips
Crispy battered fish served with golden fries and tartar sauce.
User
eating was good, drinks ok, but the cost was too much, why do we have to be demolished at these places?
Address
Reviews
User
Nice food and the staff are really friendly. I liked this place for the ambience and will be back again
User
A good range of options available from hot and cold meals, snacks and drinks at reasonable prices. The only problem we had was the lack of staff to serve us when paying.
User
we bought 2 brownies and 2 flapjacks,. they tasted and smelled of rank butter. i took them back and complained. the response of the waiter was that they were made fresh each day...
User
After walking around the Tower of London we all got hungry. The cafe has a number of quick options but also hot cooked food. We did the fish and chips. The portion was huge with green beans and garlic bread.
User
Couldn't believe the prices, a tiny piece of cake, £4.50, a baguette £7.50! They are taking advantage of tourists, we walked out and were to another reasonably priced cafe, pret a manger!, would advise to bring your own food
User
eye irrigation prices, grumpy service and dirty tables. I guess that's what happens with an imprisoned public and zero incentive to provide a good service. instead they bring a picnic and enjoy what else is a world-class attraction.
User
After walking around seeing everything that the Tower of London had to offer we were in need of a quick snack before moving on. There was a reasonably large selection of hot and cold food/drinks. We decided to go for some soup with bread, which...was tasty and was at an ok price considering the location. The staff were friendly and the seating area was large and clean.
User
we traveled as family of 4 in the tower of london and were pleasantly surprised by the quality of the food and the choice in the restaurant. the price for 4 of us was reasonable and cheaper than what I expected for a popular london. we would use the restaurant definitiw when we visit again. an additional bonus was the discount we could get by having an annual membership.
User
at the theke the person serving me gave a hot plate (they used a towel to hold it) directly into my mere hand and burned me. obviously it hurt until I just started crying. instead of apologising to ask if I was. okay, or offer any help she just left and began to serve other people without even completing my order. another member of the staff kwme to theke and had to call her back. again she did not apologize or asked if I was in order, she said she had not heard the rest of my order as if it were mine. I repeated this and she brought me one of the things. then I repeated it again and she said she didn't hear me so I was done. she brought me the last article (a ham and cheese pannini,) but in...
Categories
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Cafe Indulge in our vibrant cafe selection, offering an array of freshly brewed coffees, artisanal teas, and delectable pastries, paired with cozy ambiance for a delightful dining experience.
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Cafés Charming cafés offering a variety of freshly brewed coffees and teas, along with light snacks, pastries, and desserts. Perfect for a morning pick-me-up or an afternoon treat in a cozy atmosphere.
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Coffee Indulge in our rich and aromatic coffee selection, expertly brewed to awaken your senses. From classic espresso to creamy lattes, discover the perfect blend to start your day on a flavorful note.
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Cheese A curated selection of artisanal cheeses from around the world, featuring diverse flavors and textures that delight the palate. Perfect for sharing or savored individually with the ideal accompaniments.
Amenities
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Seating
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Serves Alcohol
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Vegetarian Friendly
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Highchairs Available
