Phone: +441727853020
Address: 11 Verulam Road, St Albans, London, AL34DA, AL3 4DE, United Kingdom
City: London
Menu Dishes: 35
Reviews: 3143
Website: http://www.pizzaexpress.com
"4 of us at Pizza Express in St Albans 6:30 Saturday. Waited 45 minutes for drinks and an hour for starters to arrive. When mains arrived one pizza was cold! One main course didn’t arrive at all and when we asked where it was Chicken Caesar salad they said they had no lettuce! Kitchen was chaotic far too much focus on servicing deliveroo etc (presumably because they are on financial penalties if they don’t get the orders out fast) all at the expense of the dine ins. No front of house management. 2 waiters were working like mad to try to keep the restaurant ticking over (not helped by the kitchen) while 2 others appeared to think you get paid for turning up but with no need to actually do anything. I watched one of the waiting staff literally shuffling receipts around and when it looked like one of the other staff had noticed she was doing absolutely nothing she would pretend to be looking for something in a fridge before going back to shuffling receipts. And all this time people were waiting ages to place orders and get their drinks! Never again! Prezzo next time."
All prices are estimates on menu.