Phone: +441766590365
Address: Bull Street, LL41 4HN, Gwynedd, United Kingdom
City: Gwynedd
Menu Dishes: 1
Reviews: 2635
"Firstly we’d like to mention that we’ve read some of the responses from the owner/manager of The Grapes to other critical reviews, and would suggest that you read them too. We also look forward to the reply to our review. We stayed at The Grapes in Oct’ 23, having booked one of the ‘cottages’ for a week. When we arrived we went to the bar to check-in, all good so far. The lady who checked us in asked us what time we would like breakfast each morning, and as we were told breakfast was served until 9:30am we arranged for 9:15am. We were then shown to our ‘cottage’ – number 2. Upon entering the ‘cottage’ we were surprised at just how tiny it was, there was barely enough room in the bedroom to get around the bed, although it did manage to fit some cobwebs into the corners of the room! The bathroom was small, but did have a shower, toilet and tiny sink in it. It felt like it could do with a good ‘deep-clean’ and had a dent in the rear shower panel. Upstairs in the living room there’s an L-shaped sofa (bed), which has definitely seen better days, and isn’t comfortable. There’s some drawers for storage and a table with a tea/coffee tray. Be aware that this won’t be replenished during your stay! Again the room just had a ‘grubby’ and worn feeling about it. Also be aware that the sink in the bathroom is too small to actually fit the bottle they give you for water under the tap and the kettle just about fits if you work out the angle. We ate in the pubs restaurant on our first evening, having booked a table for 7:00pm. When we got there it was very busy and we had to wait for a while for our table, which we understood as the place was packed so we thought we’d be in for a treat with the food. Unfortunately we were very disappointed, when it eventually came it was average at best. The chips with the meal were of poor quality and dripping in grease and we both felt quite ill after eating our meals. Breakfast is advertised as ‘continental’ and a cooked option. We came down at our agreed time of 9:15 and were welcomed and asked if we would like tea/coffee by a pleasant lady. The continental part of the breakfast consists of toast, cereals, a few pieces of sad looking fruit, yoghurt pots and fruit juice – that really isn’t a continental breakfast. We both ordered a cooked option, scrambled eggs on toast for me and a ‘Full Welsh’ for my wife. The scrambled eggs were very salty and the mushrooms were ‘watery’, the bacon and beans both looked and tasted as though they’d been under a heat lamp too long. Overall, a disappointing start to the day. For the first 3 mornings we were at least able to get something to eat at the agreed time of 9:15am and were served by the same lady. On the Wednesday when we came through for breakfast at 9:15am we were met by another woman who, after asking if we were staying at the hotel firstly told us, quite rudely that the kitchen closed at 9:00am and we couldn’t have breakfast. We explained that we were expected for breakfast at 9:15am but she just repeated that the kitchen was closed, but said ‘you can have some toast’, not even an offer of a hot drink. By Thursday morning we had decided that due to the all our experiences at the hotel we couldn’t take it anymore and checked out two days early, when we took the keys to the same lady as on the Wednesday. She wasn’t interested in why we were leaving early and just shrugged her shoulders. In conclusion, there’s nothing to recommend staying at The Grapes hotel, or eating there. The ‘cottages’ aren’t cottages, they’re tiny, cramped, badly serviced and overall feel ‘a bit grubby’. The food offering is poor and doesn’t live up to it’s advertising. And the customer service is very hit and miss. There’s a lot of good hotels in this beautiful area to choose from, but this isn’t one of them."
julie
Fantastic Sunday lunch ,everything was delicious .lovely staff too ,polite attentive and helpful even though it was extremely busy.. Looking forward to next Sunday
Address
Reviews
sharonwT6093LX
Lovely stay,food great especially the chilli,rooms,nice and clean staff very accommodating,and friendly, still needs a curtain on windows as light from outside the pub very bright in rooms,but that would not stop us calling back
Elizabeth
Great place to have dinner made almost all good gluten free which was good. Portion size was good but was definitely a lot of chips on the meals we had which wasn’t eaten. One down size to this place was it takes you about 10 attempts for someone to answer the phone to even book a table.
V3147EJbobbyw
Booked the hotel with brother to do Snowdon. The staff were amazing. Really friendly people who gave us tips and places of interest to visit while we stayed, food was fantastic and well priced. Rooms were amazing. Lovely view from the open seating area of the mountains. Would definitely use again. A View menu
Keith70
My wife had the best liver and onion gravy she eaten in any restaurant. My steak pie which had a pastry topping was superb and came with extra gravy. The servings are plentiful and we were served. Without too much delay despite the restaurant being busy. Excellent value for money and will most certainly return.
Moore
Delicious food, really good quality and taste. Portions were too much for me but I soldiered on. I had the best Welsh rarebit I've ever had followed by liver, bacon and onions on a plate that was 1 sq ft. Mrs resident had tomato and roast pepper soup with a steak and ale pie that she polished off. Brilliant experience, lovely staff and quality food.
VisableLife
This was our first time. A little bit further for us to travel but well worth it. Fabulous greeting. Great atmosphere and ambiance. Faultless service. And the food was amazing. Quality and a good portion size. You won’t leave hungry. For a three course meal including drinks less than £40 a head. Amazing quality and value. A big thank you to all involved. You will be seeing us again View menu
Kelly
We stayed here for a weekend, clean tidy rooms staff were all absolutely lovely. Food was delicious and vvvvvv well priced for the quality of the food. Drinks very reasonably priced too. Breakfast was delicious. The best priced stay we 've had anywhere I 'm a long time for the quality. And a lovely atmosphere with vv friendly locals. A hidden gem and we will be back and recommending. Ps. Keep up with the responses to the 'negative reviews ' I do not understand for the price and quality how anyone could grumble typical society today unable to speak directly to the business face to face to address any 'concerns ' the customer is not always right normally actually wrong with to high expectation...
Bex
Stayed here for one night as we were running in an event the next day. Arrived later than we’d hoped and called en route to see if they could accommodate us for food. They were fully booked but managed to squeeze us in. Food was delicious, service was quick and efficient despite the fact that the place was packed! We had two mains and a couple of pints for a very reasonable price. We then retired to our room which was one of the two ‘cottages’ in the hotel. It was actually a room over two floors at the back of the pub. It was clean and surprisingly quiet. We had a good nights sleep in a very comfortable bed. Didn’t use the upstairs living area but it was pleasant and cosy. Shower was excelle...
paul
Firstly we’d like to mention that we’ve read some of the responses from the owner/manager of The Grapes to other critical reviews, and would suggest that you read them too. We also look forward to the reply to our review. We stayed at The Grapes in Oct’ 23, having booked one of the ‘cottages’ for a week. When we arrived we went to the bar to check-in, all good so far. The lady who checked us in asked us what time we would like breakfast each morning, and as we were told breakfast was served until 9:30am we arranged for 9:15am. We were then shown to our ‘cottage’ – number 2. Upon entering the ‘cottage’ we were surprised at just how tiny it was, there was barely enough room in the bedroom to g... View menu
Categories
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Pubs "Discover a cozy atmosphere with hearty meals, craft beers, and classic pub fare. Enjoy comfort food favorites like fish and chips, burgers, and wings, paired with a refreshing pint or creative cocktail."
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Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience. View menu
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Welsh Experience the rich culinary heritage of Wales with our enticing menu. Delight in traditional Welsh flavors that combine local ingredients and time-honored recipes, offering a taste of Wales's cultural richness in every bite.
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Buffet Indulge in a lavish array of culinary delights with our buffet selection, featuring a diverse range of delectable dishes to satisfy every palate, from savory starters to irresistible desserts.
Amenities
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Wifi
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Seating
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Barbecue
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Television
