Phone: +441424720747,+447454747383
Address: 14 Robertson Street, TN34 1HL, Hastings, United Kingdom
City: Hastings
Dishes: 2
Reviews: 1885
Website: https://www.facebook.com/NUR-Restaurant-and-Lounge-715631778541367/
"I really want to make this review constructive, and helpful to the staff at the O&P, because I do believe they try hard, and want to do a good job. However, I think they over stretch themselves, and in my case, despite turning themselves inside out in so many ways on our behalf, they were wide of the mark when it came to the actual event we arranged with them. My daughter and I had been planning a very important birthday party for most of her life. Her 30th birthday, my 60th. We impressed on the venue how very important this was to us. We discussed in great detail the food we wanted for the evening, went over and over the menu selections with Nick, who came up with lots of great ideas for us, and we attended to all the other details ourselves, to ensure everything looked great on the night (it did! Nick decorated the venue for us, and it was lovely). Where we were disappointed MASSIVELY was the food. I paid a great deal of money for it. We didn 't want a buffet, because we wanted people to be able to relax and just have food arrive on a regular basis. So we elected to have canapes brought up. Lots of them. I repeat I paid a GREAT DEAL of money for the food. However, on the night, we saw hardly any. I think I saw one of each item of food we had selected, but not everything on the menu was even cooked. For example, we had mini macaroni cheese on the menu we selected. They were never cooked or brought up. We had mini prawn cocktails. We never saw them. Our guests were hungry. Some of them even went and bought chips after the party. The following day, we went to collect presents and so forth, and were met by Nick, who had boxes and boxes of uncooked food for us. And a huge tub of prawns. This was food that couldn 't be frozen, because it was defrosted. We had to take it all home and cook it and give it away. This was food intended FOR OUR GUESTS AT THE PARTY. I didn 't pay for it so it could be given back to me uncooked the next day! Nick said that the guests 'kept sending the food back '. I think he misunderstood the point of canape food. People take one item. They expect that canape platter to return at some point so they can take another. But the platters came around once, then disappeared. People were saying to me they wanted another of such and such a thing, but it had gone. Back to the kitchen, presumably. Just because people don 't take thing when it 's offered doesn 't mean it 's 'being sent back '. It means 'not right now thank you, but please float back again later when I don 't have a mouthful of something else or am in the middle of a conversation '. I did say to Nick that to do this platter canape thing, extra staff would be needed, because they need to KEEP CIRCULATING with the food! I only had one taste of each item myself, and that amounted to about 6 mouthfuls of tiny food items. For an evening that ran from 8pm through to gone 3 in the morning, that 's ridiculous. When Nick presented us with the boxes of uncooked food, I was so appalled I couldn 't even speak. I said nothing at the time (which I know is ridiculous, but I don 't do conflict, and it was the day after the party and we were all knackered. I didn 't really trust myself to stay calm). The party itself, to put things in perspective, was excellent. We put a lot of money over the bar we had a minimum spend and had paid a deposit, which would be repaid if we reached the minimum. We more than smashed the minimum just on our own, let alone the amount our guests spent. But I had to badger and badger to get the deposit back. There was a problem with the bank, apparently, so I had to go in and collect it in cash. The staff were all lovely, but this kind of thing leaves a rather sour taste in the mouth. So I would say if you 're planning a party, don 't spend loads of money on the food, and make sure you get all of it ON THE NIGHT, not in boxes the next day to take home and deal with. And on another positive note, the food that we did have was absolutely delicious. No complaints there. But you don 't want your guests going hungry at a party, do you?"
Menu - 2 options
All prices are estimates.
Macaroni Cheese
Creamy macaroni pasta smothered in a rich, cheesy sauce; comforting and delicious, a classic favorite for cheese lovers.
Brianlopez
Very pleasant staff. Quick service would definitely go again. Clean and tidy. Decor is modern. Relaxing atmosphere.
Address
Reviews
Robert
Michael is an absolute credit to this business. Really looked after us during our best friends birthday meal. Could not recommend this place more if I tried!!!! Thank you!
billyt707
Arriving at 1am and having to wait until 1.35 for service! Absolutely ridiculous! Enquired at the bar and got told someone would be with us shortly! Yet still no service! Brilliant. Thank you.
sonnys367
Absolutely fantastic! We enjoyed a delicious meal with our large family of 11. Every single detail was flawless - from the food to the atmosphere. I highly recommend paying a visit to this restaurant!
Ben
Gina provided exceptional service, scoring a perfect 10 out of 10. Despite being quite intoxicated, I can confidently say that she went above and beyond. Although my friend spilled many drinks, overall it was a great experience. We would definitely return to this restaurant.
Susan
Lovely food, wine and great service. It is such a shame it felt clinical. It's lost that cosy feel, the intimacy has gone. It's very bright with the lighting a bit like being in a spotlight. No window dressing made you feel very exposed.The people that own it are such a lovely couple.
maggiewillow4
This is the perfect place to visit. The food is incredible, priced in the mid-range bracket but definitely worth it. They even have a great smoking room for those of us who smoke. The restaurant and restrooms are spotless and the decor is fantastic. I would highly recommend this restaurant to everyone.
NelJuliana
I messaged Owl Pussycat and asked in regards to their room upstairs for private hire for a baby shower. They allow to bring your own food and if requested open the bar so your guests can order their drinks of their choice! We put a tab behind the bar. The lady came up and took orders, brung our drinks up to us and also the smoking area is great as don’t have to walk up and down them stairs all the time for the smokers! They have a flower wall for pictures and the mirrored effect for more picture opportunities. From the minute I messaged about the booking they were friendly, helpful and efficient. I would recommend them over and over again for baby shower, birthday hire whatever it may be. No...
Nadd0n
I chose this restaurant as it was lively and the decoration quirky.The menu suited us all and there was a good selection of drinks. It was very busy and unfortunately the staff couldn’t cope.They were so friendly but rushed off their feet. It took a while to order drinks,then have them brought over(two pints and two soda waters!)We got the impression more expensive drinks would have come quicker. Eventually we ordered our food,I had the prawn kebabs that came with a side salad garnish and chips.I asked the waiter if I could have a full salad instead of the chips and was told no problem. When my meal eventually arrived,there were chips and just a few salad leaves.I said to the waitress I had...
Carol
I really want to make this review constructive, and helpful to the staff at the O&P, because I do believe they try hard, and want to do a good job. However, I think they over stretch themselves, and in my case, despite turning themselves inside out in so many ways on our behalf, they were wide of the mark when it came to the actual event we arranged with them. My daughter and I had been planning a very important birthday party for most of her life. Her 30th birthday, my 60th. We impressed on the venue how very important this was to us. We discussed in great detail the food we wanted for the evening, went over and over the menu selections with Nick, who came up with lots of great ideas for us...
Hastings
Hastings, a coastal town in southeast England, is renowned for its rich history, seaside charm, and fresh seafood, especially fish and chips enjoyed by visitors and locals alike.
Categories
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Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience.
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Vegan "Delight in our vegan menu, offering a vibrant selection of plant-based dishes crafted with fresh, seasonal ingredients. Savor flavorsome meals that are as nourishing as they are delicious."
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European Delight in a culinary journey across Europe with our exquisitely crafted menu, featuring authentic dishes from France, Italy, Spain, and beyond, using the freshest ingredients to bring traditional flavors to life.
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Armenian Enjoy the rich flavors and unique spices of Armenian cuisine, featuring dishes like succulent kebabs, hearty stews, and fresh salads, all rooted in ancient traditions and crafted with love.
Amenities
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Seating
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Free Wifi
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Live Music
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Reservations
