Phone: +441785827920,+441785813334,+441785819616
Address: 1 Granville Square, Stafford, United Kingdom, ST15 8JP
City: Stafford
Menu Dishes: 6
Reviews: 7504
Website: https://www.jdwetherspoon.com/pubs/all-pubs/england/staffordshire/the-poste-of-stone-stone
"Breakfasts at The Poste of Stone pub are always cold so Manager Becky promised complimentary meals on a return visit. We returned on Sunday but unfortunately we had to deal with a useless shift manager who refused to give his name short , stocky, white male with long black ponytail. Ponytail stated he wasn't aware of free breakfasts and couldn't give away free food or make a decision without his manager! Really? Unable to make a decision involving less than Β£10! Anyway, Ponytail disappeared for 10 minuets before returning saying he couldn't contact his manager and would try something else. Really? 10 minuets and still incapable of contacting a manager! Ponytail then disappeared again for another 10 minuets before returning and stating he now had received authorisation to offer 2 basic breakfasts! Really? 20 minuets to confirm he could offer food costing Β£6.98! Ponytail then disappeared again to the kitchen for 7 minuets to further check our entitlement but chose to serve other customers before returning to us. Really? 7 minuets to confirm 2 breakfasts! We asked Ponytail for his name but Ponytail stated he did not have to release his name and we could complain to Weatherspoon's! Really? A shift manager who is unable to manage a simple customer request! Ponytail became agitated and stated he did not need to deal with us and ordered us to leave! Really? A shift Manager unable to deal with customers who lacks any knowledge of proper customer service! Weatherspoon's really do need to up their game and at the very least employ people who are able to make basic decisions and more importantly have a basic understanding of customer service. Recommendations; 1. Ponytail should be removed from any customer facing role or any role involving responsibility until he is capable of dealing with both customers and a basic level of responsibility. 2. Ponytail needs considerable training. I recommend this can be found at Weatherspoon's, Wheatsheaf, Cheadle, where you can receive hot food, fast service and excellent customer service. On the plus side, all friends and colleagues have now switched pub and are well pleased with the new venue."
All prices are estimates on menu.