The Puffing Billy Inn

Station Road ExtonDevon EX3 0PR, Exeter, United Kingdom

🛍 Pubs, Vegan, British, Vegetarian

4.2 💬 6135 Reviews
The Puffing Billy Inn

Phone: +441392877888

Address: Station Road ExtonDevon EX3 0PR, Exeter, United Kingdom

City: Exeter

Menu Dishes: 3

Reviews: 6135

Website: http://thepuffingbilly.co.uk/

"this place is a little jewel-I and my man had our jubilee meal here yesterday evening and we enjoyed the few hours here! nothing was too much annoying for any of the staff- polite service of all and soou friendly and welcoming! this was our first visit, but not our last! the food was fast, hot and tasty with a nice selection on the menu! this place also has a nice warm and friendly atmosphere and to make it extra special, we enjoyed a special jubilee pudding that really made our night! I will recommend this place to everyone personally! many thanks."

Full menu - 3 options

All prices are estimates on menu.

Dessert

Indian

Salads

Elliot Elliot

Always enjoy the Billy. Helpful staff even when busy at Xmas.

Address

Show Map

Reviews

Carlie
Carlie

Good atmosphere, fast service, pleasant staff. Portion size fine.


Dominic
Dominic

excellent eating and excellent service as always. look forward to going back.


Natalie
Natalie

Very good meal and service. Will visit again. Staff were well trained, helpful and efficient. View menu


Jacob
Jacob

Fab lunch as always The PB, gr8 service by the v friendly staff beer food fab. Pub interior is gorgeous too, so much attention to detail with the lovely framed pictures etc. Will definitely be back!


Harrison
Harrison

beautiful midway stop between lympstone and topsham, great pint and beautiful outside area, a st austell brewery pub I always find the same excellent service, good selection of food and drink. a stop!


Scarlett
Scarlett

service was fab, eating well, although the duck needed a gravy or sauce. the pub was cold and even worse than the door stopped. music was too loud and loud people don't eat what usually doesn't bother us, but we had to raise our voices to hear us at dinner. View menu


Lizzie
Lizzie

beautiful eating and super service. we enjoyed (8 of us) only a nice lunch, all enjoyed eating and the staff were excellent. I had the dartmoor burger who was very tasteful and came with a good part of the delicious chips. I also enjoyed the brownie who was amazing this is the second time that I was and will definitely go again.


Ferdinand
Ferdinand

After I was a little greedy, I watched everything to complain about everything because a drink was missed by our order. I gave a 3 star review after feeding my toys from my stroller and about the reflexion this pub has great eating, great atmosphere and beautiful staff. Many thanks to all those who have worked very hard at such a busy night and I want to publicly apologize for my original 3star review and would not hesitate to go back 5 stars all over.


Quentin
Quentin

this place is a little jewel-I and my man had our jubilee meal here yesterday evening and we enjoyed the few hours here! nothing was too much annoying for any of the staff- polite service of all and soou friendly and welcoming! this was our first visit, but not our last! the food was fast, hot and tasty with a nice selection on the menu! this place also has a nice warm and friendly atmosphere and to make it extra special, we enjoyed a special jubilee pudding that really made our night! I will recommend this place to everyone personally! many thanks. View menu

Categories

  • Pubs "Discover a cozy atmosphere with hearty meals, craft beers, and classic pub fare. Enjoy comfort food favorites like fish and chips, burgers, and wings, paired with a refreshing pint or creative cocktail."
  • Vegan "Delight in our vegan menu, offering a vibrant selection of plant-based dishes crafted with fresh, seasonal ingredients. Savor flavorsome meals that are as nourishing as they are delicious." View menu
  • British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.
  • Vegetarian Delight in our vibrant collection of vegetarian dishes, crafted with the freshest greens, rich flavors, and savory spices. Enjoy a wholesome, delectable plate that celebrates nature's finest ingredients.

Amenities

  • Beer
  • Wine
  • menu
  • Amex
  • menu
  • Takeout

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"Owner rude and arrogant! And you can’t trust them and they won’t make your order right by just saying too busy to make it right! I called in to make a booking but told no tables available but I could place an order for takeaway so I ordered two gluten free pizzas. I also asked what size are the gluten free pizza crust and was told 11”. I was told I would need to wait 1 hour 30 minutes and I agreed. I ordered the Gluten free 11 “ crust as advised for one Olive Tree and one Garlicky . When I arrived, I asked the person with the pizzas to confirm the gluten free pizzas. She looked a bit worried and said they were not gluten free. I asked the other girl if I would have to wait another 1.5 hrs and she said they would expedite my pizzas. The owner came over and said he had two vegan pizzas for 8:30 pm and I said that is not what I ordered. He said he was too busy to remake the pizzas. He said the girl that took the order said she didn’t remember gluten free was ordered. As a Celiac , those are the first words out of my mouth when I order any food and I also inquired the size of the gluten free crust and frequently they are pre-made and sealed and I was told they are 11”. He would not remake the pizzas as he said he has to trust his staff. So he implies the customer are lying and uses it as an excuse to not make it right. It doesn’t excuse not remaking the pizzas correctly as ordered gluten free as I was told a few minutes earlier. I assured him I ordered both pizzas gluten free and my wife came in and also confirmed as she heard me place the order on the phone. I realize this pizza must be well done and popular but not to remake the pizzas and imply me a liar and refusing to remake them is unprofessional. I find his behavior arrogant, rude and unprofessional and just because he went to Italy to learn how to make pizza doesn’t make him a good owner and manager. Hopefully, he won’t blow off this review but learn from it. Always make it right for your customers! And never insult your customers! It also suggest he doesn’t care about his customers because he is too busy. He walks away and just repeats he has to trust his employees. Poor excuse for not making the pizzas as ordered! Employees can make mistakes and as a Coeliac I will also double check as I did when I came to pick up the pizzas. I would advise Coeliacs to not try these pizzas as you can’t trust them to make them to your order. Peace be with you! Dietary restrictions You cannot trust this place to make your gluten free as ordered and they won’t remake it if they made it wrong and just say I have to trust my staff. Very Poor attitude from an owner and a bit arrogant! Customers don’t appear to be important and must be lying if they get an order wrong."